S.W.H
What are the adjectives for H in SWH?
Fun, Friendly, Energetic
Which steak is described as "most flavorful" and why?
Ribeye - marbling
What is our Mission Statement?
Legendary Food, Legendary Service
What should you do with your trainee before you open your section?
Sit down and do classroom time!
Who is the founder of Texas Roadhouse?
Kent Taylor
How long do you have to get drinks to your table?
2 to 3 minutes
What salad dressings are NOT made from scratch?
Oil & Vinegar, Low Fat Ranch
Which Core Value means to do the right thing even when no one is looking?
Integrity
Who should be ringing in ALL orders when you have a trainee with you?
The trainee
What did Kent Taylor use to sketch out his early ideas of Texas Roadhouse?
A beverage napkin
In what part of service with HEART do you interact with your table the most?
E - Engage - order taking
What is our baked potato coated with?
Bacon grease and salt
What is the first Kent's Top 10?
Knowledgable Servers
If you have to use the restroom or take an important call, what should you do with your trainee?
Let a manager know you're stepping away and place them with another trainer on the floor.
NEVER LEAVE THEM ALONE!!
Where was the FIRST Texas Roadhouse founded?
Clarksville, Indiana
Name 3 things a server is responsible for on the shop?
15-45 sec greet, drinks 2-3 mins, 2 specific non alcoholic beverages, 2 specific apps, pre-bussing, 2 min/2bite check back, present check, check returned with exact change, genuine thank you and invite back
How often should our fresh baked bread be in the window?
Every 5 minutes
List our Operational Goals
First Time Guest
Taste & Temp
Leader at the Door
Alley Rallies
Manager in the Window
Training
What incentives do you get for on-the-job training?
$15-$20 meal pass
In what YEAR was the first Texas Roadhouse founded?
1993
What is Service with HEART?
A roadmap to providing legendary food and legendary service
What shape should grill marks make on our hand cut steaks and fall off the bone ribs?
Diamond
What is Texas Roadhouse's #1 goal?
To create regulars by being the friendliest place in town
What are the names of your amazing, awesome, and beautiful Training Coordinators?
Kaley and Danny <3
True or False
Texas Roadhouse has 28 international locations in 10 countries
True