Escrow
How do you know if its an escrow only loan?
It has a big green "E" loan indicator.
What task do we submit when we want an escrow overage check reissued to the customer?
CSHLCH
What is the letter code for the ACH SIGNUP SOLICITATION letter?
CA002
2
Name two (2) escrow only investors.
CNB Bank, Town Center Bank, Jefferson Credit Union, MAPS Credit Union, Tampa Bay Federal Credit Union,
What task do we submit when we want a copy of a cashed escrow disbursement check?
CSHLCH
What is the letter code for a Due Date Change Form?
CA030
What task should we submit if a customer requests a callback from a customer service supervisor?
CMESCB
In what screen can we find the check # for an insurance or escrow overage disbursement?
HAZ1/DHST
Name one (1) screen where we can view credit reporting history.
HCBR, MAS1/CBR1, DLQ1/CBRH
What is the letter code for a Verification of Mortgage?
CS033
What 3 CS reps started in collections before moving to Customer Service?
Barrett, Larry and Shadeed.
Based on the "Escrow Analysis state schedule", in what month do we run the yearly analysis for the state of Florida?
January.
Up to how many monthly payments in advance can we take for the borrower?
Current (month) + 2 (months)
What is the letter code for the PIF letters?
CS032
What task do we submit if the customer pays their escrow shortage in full?
ANASHT
How many days does the borrower have to send proof of insurance after the first/initial FP ins notice is sent to avoid the FP insurance being placed on the account?
46 days.
When did Triad Financial Services, Inc. start servicing
loans?
2013
Whats the letter code for the LOSS DRAFT CLAIM PROCESS?
LD010
What task should we submit if a customer requests a callback from a collections supervisor
CMCOL1