1
Where can you see if a clmt has has state and federal taxes taken out?
session b, top right hand side of the claim
How often should you check back in with a clmt you have on hold?
At least every 3 minutes
Which application(s) do we use to check for wages?
UBTB / WGE2
When verifying the claimant, what 4 pieces of information do we verify?
SSN, Name, DOB, MMN
How do we clear out and log off of Session A?
Shift + F2 to clear out - "lf 2" to log off
Where can you find out when a claim was created/completed/migrated?
session b, shift f10
Where can you see a claimants held certs?
session a, bciq
What is the maximum amount of ED's a claimant can claim on NYS UI?
104
What would you do if a claimant got their MMN wrong during verification?
verify them using last emp, addy and dmvid
You are advised by a helper to transfer to a lvl 2 agent. Which skill in VCC would we transfer to?
LEVEL 2 ENG NAVIENT
Keep Calm and Follow your "Threat Call Help" .pdf in your PDF folder on your desktop
How can you tell if a claim is Pua when its in UBWR?
$182 ben rate, er number 99-, lo# in session c - 750.
When are all extensions set to end?
September 5, 2021
Where can you see the last date certified?
session c
How would you post a comment in a clmt log?
session b, shift f11, shift f11,
3 Digit Access Code: 900#
4 Digit Extension: 8310
Where can you find the DMVID in UBWR?
session b, shift f10, place an x on the correct claim date, then hit enter.
How do we handle a 1099G dispute who is not disputing?
advise claimant to call back in and choose the option that best suits why they're calling in today
What do we do if a clmt has a disq that is NOT liquidated?
place it in the chat and await approval to transfer.
What are the steps for referring to ID.ME?
Send TCC418ID through LG
Place "NEED ID.ME VERIFY" Control on claim
Notate "TCC418ID TO CLMT-REFERRED TO ID.ME" in clmt log
Advise clmt to go to on.ny.gov/idme
What is the federal and state tax withholding percentages?
Fed - 10%
State - 2.5%
How do you post a PROA?
From the Claim Summary screen, enter FII: Tab down Type PROA, then Y , tab through MIG, enter Y if a claim migrated, n if not migrated, you don’t need to enter in ER/ FEIN, hit enter, hit f9 to finalize
Notate clmt log "Posted PROA"
Type an "R" in the "ACT" column to the left of the certification. F9 to Finalize
A claimant calls in and states that they were transferred to the PUA IVR and were disconnected.
A helper advised you to take a manual PUA Application with the claimant -
Where would we find the PUA Application?
Letter Generator -> PUA -> PUAAPP
How would you find out if a disqualification is liquidated?
session b, shift f4.
If there is a date in the "LIQ DATE" section, the DISQ has been liquidated.