Fraud Procedure
The incorrect email is listed on some of the procedures: core@achieve.com
What is the correct email for this?
loanservicingbackoffice@achieve.com
True or False. As of today 4/6/2023 customer is asking for a 1 month deferral. Customer had 1 deferral in February 2022 and 1 deferral in March 2023. You will need a supervisor approval because they are requesting 3rd month deferral.
False. They have only had 1 deferral in a 12-month rolling period.
jack black slapped me once as a kid and i was the youngest coach at my gym back in Vegas when i was only 16
Edwin
I cannot live without chapstick.
Brenda
I served as a junior high leader at church for 17 years and serve in Awana now with 3rd to 6th graders which I love.
Nikki
Bonus if you can name the procedure:
(1) an Identity Theft Report by filing an
FTC Identity Theft Affidavit and (2) a Police Report with their local law
enforcement officials.
A government-issued photo ID
Member Services Fraud & ID Theft Handling Procedure
True or False. When processing a deferral, maturity date must not extend beyond 74 months.
False: The maturity date must not extend the term beyond 72 months
I first learned to drive when I was 11 and it was manual (stick shift)
Abby Lee
I'm a true introvert and shy- ( even though I talk a lot)
Tammy
I love to watch scary movies with all the lights off to get the full effects
Henry
True or False. When a customer claims the funded loan is Fraud we send an email including the fraud template to Fraud Investigations Team
False. Once documents have been provided, we would send to back office to review.
Customer made 6 semi-monthly payments on the loan, are they eligible for a deferral?
No. Members must have made at least 6 months of payments.
My favorite color is Green $$$
Brenda
One of my favorite past time activities is cleaning. I love it.
Brooke
My first and only experience with the Grand Canyon was hiking it rim to rim.
Nikki
What are 4 probing questions we can/should ask a customer when they claim the loan is fraud.
Have you recently been a victim of fraud?
Do you know the name of the other person on the loan application? Give the borrower
the name.
Do you recognize this phone or email? (Provide phone or email on application could
give the last 4)
Have you opened any spam emails, do you have a secure email box?
○ Did someone reach out to you recently regarding taking a loan?
Have you recently worked with a third party to obtain a loan?
○ Do you bank with (name of the bank on the application)?
○ Did the member apply for a loan through LendingTree or another source?
Customer lost their job. What are 3 probing questions we can ask.
Are you currently laid off from your most recent
employment?”
● “Has the Co-borrower been laid off from Their most recent
employment?”
● “Have you and the Co-Borrower been laid off from your
most recent employment?”
● “When do you expect to return to work?”
● “Have you received any other funds/income/dividends
during this time?”
● “Will you or have you applied for unemployment?”
Brooke
I rode a bull when I was 15 years old
Abby Lee
I was hit in the head by the batter, flew me from Juneau to Seattle, they thought I cracked my skull it was a misread xray
MS - Adverse Action Notice - Did not Apply Procedure
What is most important to understand about a customers hardship in determining if a deferral is a good option?
The hardship is temporary and is related to a change in income and/or unplanned
expenses and that they can maintain the loan moving forward.
I pitched a no hitter in Alaska State baseball tournament, the team placed 3rd in State.
Yvonne
I was born in the same hospital as lebron james and steff curry
Henry
Twins run in my family but I was named after my older sister who is a year older than myself but we are not twins.
Tammy