MyCSULB Student Center
“How do I accept my admission offer”
Under the Admissions box on the MyCSULB Student Center
“Hi, I lost my phone/My phone got stolen. I do have an iPad.”
MFA Reset
“Hi, I am not able to connect to the Wi-Fi. It was working fine yesterday"
User is due for a password reset
“Hi, I am trying to reset my password, but my screen says I am not registered for self-service password reset”
SSPR needs to be set up
“How do i use my free subscription for Microsoft”
Office 365 chiclet
“How do I sign up for SOAR”
Under the Admissions box on the MyCSULB Student Center on the right hand side
“Hi, I left my phone at home and i cannot do my two-step verification”
Temporary Access Pass
“Hi, when I’m on the wifi, it is taking forever to load”
Bad IP Address
“The email is not correct once I get to the verify your identity part of the password reset tool”
SSPR email needs to be updated
"Hi I can’t access my Zoom account, its not letting me log into the app”
Not logging in correctly, they should be using the sso option
“I cannot get to my student center, I see messages”
The student should read the email and check the box of acknowledgement or send it an email to themselves
“I have been using the link sent to me via email which asks for my current password and when I try resetting it there it does not work. It now says I am blocked from setting up my own password”
Temporary Password
“Hello I am not a student or staff here, how do i connect to the wi-fi"
Guest Wi-Fi Account- list the two ways to make it
“Hi, I am trying to reset my password, but it says my email no longer exists”
Either have gone through an email change, preferred name change, do not have an active status at the university
“Hi, my lockdown browser isn’t working”
User doesn't open lockdown browser app to take the quiz
“How do I make a preferred name change”
Navigate to the “Personal Information” section and select “Names”
Click on “Edit”
In the field titled “Requested Preferred First Name”, type in your preferred name
Click “Save” to submit your preferred name change
“Hello, I selected no when I got my two-step verification and selected the report option”
MFA Block
“Hi, I am not able to connect to the Wi-Fi"- after checking the BL with their ID, Email and Mac Address they are still unable to find out why it might not be working.
They are on a campus issued device
“I have been trying to reset my password but I keep getting an error that says my password does not meet my organization’s criteria”
Password Criteria
10-16 characters
uppercase, lowercase, number, special character
no name, no "password", no previous passwords
“Hi where do i download adobe creative cloud”
Campus Software
“I need help enrolling into my courses”
Under Academics, there should be the option to enroll/add courses. Search for the course to add. To add classes to your shopping cart, at the bottom of this page you will see a "Next" button. From there, you will see a list of the course and instead of the green dot, you will see checkmarks to the right side of the course. From there, you will be able to add the course to your shopping cart by clicking "Next" at the bottom of this screen.
“Hi, I am setting up my account for the first time and I see that I need to set up two step verification, the problem is I do not have a phone/iPad, access to a phone/iPad and do not plan on getting a phone/iPad.”
Token
“Hi, I am not able to connect to the Wi-Fi, I am getting these weird setting options on my Chromebook, I’m not sure what to click"
Chromebook Wi-Fi options
PEAP
MSCHAPv2
Do not check
CSULB Credentials
“The password utility tool keeps saying that my email address is incorrect or does not exist, but I am a current student. I did recently start working at CSULB”
If they are also a staff, the staff email address takes priority
“Hi, I can’t see my canvas course”
User needs to click on courses, then “all courses” and star it so it can show on their dashboard