APPLICATIONS
I use this application to communicate with the CH IT team when experiencing any system?
What is Clear Assist?
We show concerns or interest to each other including our customers.
What is Care?
This is used to connect with the customer and express understanding of what the issue is
What is Engage?
In order to remain successful, our associates must work in an environment of mutual respect.
What is Respect for All People?
This application is used to record my time.
What is Wages/Leytons?
The ability to understand while interacting with the customer.
What is Listen?
This pillar of ECF, share the benefits of the solution offered and how it meets the customer's need.
What is Problem Solve?
Home Depot gives their time, talents, energy and resources to worthwhile causes in the community and society.
What is Giving Back?
This application is used to select statuses such as break or lunch.
What is Avaya?
Working with a sense of urgency to provide a resolution to our customers.
What is Act?
This Pillars represent the core behaviors and skills that will help you work with customers during interaction.
What is ECF (Effortless Customer Flow)?
Home Depot associates go the extra mile to give customers knowledgeable advice about merchandise and help them use those products to their maximum benefits.
What is Excellent Customer Service?
a workspace for real-time collaboration and communication and meetings
What is MS Teams.
I take time to thick about what can be done differently to create better customer experience.
What is Reflect?
We ask probing questions to understand the problem and utilizing resources to provide accurate information.
What is Get to the Root Cause?
We (Home Depot) strive to understand the impact of our decisions, and accept responsibility for our actions
What is Doing the Right Thing?
Keeps track of attendance, performance and allow you to get access to policies and procedures found in the company’s handbook.
What is Clear Central?
This emotion allows us to step into the customer's shoes to connect with their needs, feelings and frustration.
What is Empathize?
We discuss all relevant information and summarize the action during the interaction and offer additional assistance.
What is Gain Commitment?
Initiating creative & innovative ways to serve our customers and improve the business
What is Entrepreneurial Spirit