Discipline 1 – Focus on the Wildly Important
This term refers to the few goals that matter most and require undivided attention.
What are Wildly Important Goals (WIGs)?
These predict whether a WIG will be achieved.
What are lead measures?
Scoreboards motivate performance by doing this.
What is making results visible?
This type of meeting ensures members review commitments and results weekly.
What is accountability (4Dx) session?
The main objective of 4DX is to close the gap between goals and this.
What is execution?
Allowing the urgency of daily tasks to overshadow WIGs is known as this.
What is the whirlwind?
A metric that tells you whether you achieved the goal, but only after the fact.
What are lag measures?
A scoreboard should show progress on both of these types of measures.
What are lead and lag measures?
These weekly promises drive progress on the lead measures.
What are my commitments?
Teams should track performance until the WIG has reached this measurable target of Top 10th decile.
What is “from X to Y” completion? What is baseline and next target?
A WIG should be phrased using this measurable format: “from X to Y by when.”
What is the smart goal for the WIG?
This type of lead measure focuses on specific, repeatable actions that the team members must perform.
What is a behavioral lead measure?
One of the hallmarks of the compelling scoreboard design it that it’s simple and have clear targets so players always know if they’re winning from this distance within this time frame.
What is 5 Feet and 5 Seconds?
The accountability cadence creates this over time, leading to consistent execution.
What is momentum to win?
A team that understands the WIG, scoreboard, and commitments is described as having this quality.
What is alignment?
Setting too many goals at once usually results in this outcome.
What is achieving none of them / failure to execute?
Lead measures create leverage, meaning they do this to WIG results.
What is cause disproportionate impact? or Or What is the impact on the Lag?
A scoreboard motivates a team by appealing to this internal drive.
What is the desire to win?
Every WIG session covers three things: previous commitments, scoreboard updates, and this final step.
What is making new commitments for the upcoming week?
This term describes when a team members hold themselves and each other responsible for results.
What is mutual accountability?
Ensuring that department and team goals (sub-WIGs) are connected upward so they support the Service Area’s Wildly Important Goal
What is alignment to the Service Area level WIG?
To reduce readmissions, propose one predictive lead measure a cross-functional team could influence.
What is ensuring post-discharge follow-ups within 3-7 days with weekly completion tracking?
Unlike complex organizational dashboards, a scoreboard is designed specifically for this group.
Who are the frontline staff / players?
Short, weekly, high-accountability meetings are essential because they overcome the pull of this.
What is the whirlwind?
Mastery of all 4 disciplines results in this outcome, often beyond expectations.
What is breakthrough results?
This is CVA Wildly Important Goal for Care Experience that meets regional alignment and includes a timebound target.
What is “Improve Care Experience across the Central Valley Area by increasing LTR to ≥ 77% by September 30, 2026, through consistent delivery of compassionate, high-quality, timely, affordable and patient-centered care”?