COMPANY POLICY
FUN FACTS
CAN I SAY THAT?
WHAT DO I DO?
100

Should you clock into Max or Peoplesoft first?

Max

100

Who was the first artist to reach 100 million followers on Instagram?

Selena Gomez

100

You're covered

No

100

Caller has a billing question on something I'm not trained on.

Transfer to CS1 or CS2

200

I can be in ACW as long as I want, it doesn't matter

Yes or no

No


Remember 2-3 minutes is the goal

200

Which movie features the quote “I’m the king of the world!” 

Titanic

200

You are not the agent on the policy canceling but I can get the funds transferred for you

No


(remember agent must match)

200

I need help beyond chat

Send email to helpdesk

300

How far in advance should you request PTO

at least two weeks

300

Which 2020 video game became a global sensation for its relaxing gameplay and island life simulation?

Animal Crossing: New Horizons

300

You are represented by an attorney? I'd be happy to help you with your policy information

No

Stop, all requests must be in writing

300

A policy has void on it.

Do not discuss 

Collect caller information

Forward to lora.lehmann's email

400

Which TV show holds the record for most Emmy wins in a single season?

Game of Thrones

400

You don't know the construction type? No problem, it should be Frame. 

No

400

I discuss dates and premiums with the caller so I need to....

Add the numbers to my Diary Comments

500

Which artist broke Spotify’s record for most-streamed album in a single day in 2023?

Taylor Swift (with Midnights)