Should you clock into Max or Peoplesoft first?
Max
Who was the first artist to reach 100 million followers on Instagram?
Selena Gomez
You're covered
No
Caller has a billing question on something I'm not trained on.
Transfer to CS1 or CS2
I can be in ACW as long as I want, it doesn't matter
Yes or no
No
Remember 2-3 minutes is the goal
Which movie features the quote “I’m the king of the world!”
Titanic
You are not the agent on the policy canceling but I can get the funds transferred for you
No
(remember agent must match)
I need help beyond chat
Send email to helpdesk
How far in advance should you request PTO
at least two weeks
Which 2020 video game became a global sensation for its relaxing gameplay and island life simulation?
Animal Crossing: New Horizons
You are represented by an attorney? I'd be happy to help you with your policy information
No
Stop, all requests must be in writing
A policy has void on it.
Do not discuss
Collect caller information
Forward to lora.lehmann's email
Which TV show holds the record for most Emmy wins in a single season?
Game of Thrones
You don't know the construction type? No problem, it should be Frame.
No
I discuss dates and premiums with the caller so I need to....
Add the numbers to my Diary Comments
Which artist broke Spotify’s record for most-streamed album in a single day in 2023?
Taylor Swift (with Midnights)