Words/Acts That Heal
What should a doctor do first when a patient is explaining a concern?
Listen carefully without interrupting.
Trying to understand another person’s feelings and perspective is called _________.
Empathy
Should everyone be expected to grieve in the same way?
No—grief varies from person to person.
Beyond a patient’s illness, name something a doctor should learn about them.
Their interests, family, values, goals, or daily life.
What does it mean to “pivot” in your career path?
To change direction as you learn more about yourself and your interests.
What kind of body language can help a patient feel cared for?
Making eye contact, sitting at eye level, and facing the patient.
What should a doctor do when a patient is angry?
Stay calm, listen, and acknowledge their concerns.
How should a doctor deliver bad news?
Clearly and compassionately, allowing time for questions and emotions.
Can a doctor help someone heal even when their illness cannot be cured?
Yes—by providing comfort, relieving suffering, and supporting quality of life.
What is the impostor syndrome?
Feeling like you don’t deserve your achievements or belong, despite evidence of your abilities.
Doctors should avoid speaking in medical ______ with patients to avoid confusion.
Jargon
A patient says, “I’m scared.” What is one caring response?
“That sounds frightening. Can you tell me what worries you most?”
What can a doctor do when a patient begins to cry?
Offer a quiet, supportive presence and give them time.
How might art, music, or storytelling help someone experiencing illness?
By helping them express feelings, find comfort, or connect with others.
What does "finding your village" mean in medicine?
Finding the area of medicine with doctors you can relate to, and where you feel like your skills are best used.
How can a doctor check whether they explained something clearly?
Ask the patient to explain it back in their own words.
Why might a patient struggle to follow a treatment plan even if they want to get better?
Barriers such as cost, transportation, side effects, or responsibilities at home.
Before discussing next steps after difficult news, what should a doctor check?
Whether the patient feels ready to discuss them.
Why might two patients with the same diagnosis choose different treatments?
They may have different priorities, values, circumstances, or goals.
What could you say to a classmate who feels like everyone belongs in medicine except them?
“You’re not alone in feeling this way. Having doubts doesn’t mean you don’t belong.”
Wild Card: What snacks do patient families like?
Graham Crackers
What is the difference between understanding a patient’s feelings and assuming you know how they feel?
Understanding requires listening and asking; assuming imposes your own interpretation.
Why might “Everything will be fine” be less helpful than “I’m here with you”?
It promises an uncertain outcome; offering presence provides support without making that promise.
The technique of preparing a patient before delivering heavy news or a difficult diagnosis.
warning shot
Name two ways someone can respond to feelings of impostor syndrome.
Talk with a trusted mentor or peer, recognize their accomplishments, or remember that learning involves asking for help.