scheduling
How soon after getting a case do you need to call the family?
What is 24 hours
Does a "no show" count towards your frequency?
Does an adult need to be present during visits?
What is, yes
How long can you meet with a client?
What is 1-3 hours
If the frequency changes at a review meeting when does the change go into effect?
What is, the following week.
Who all in a treatment should be called when getting a case?
What is parent/caregiver, clinician, social worker if applicable.
How often should you contact a family when they're not responding for scheduling or re-scheduling?
What is, daily. Often after a week of no contact, attempts to be made every other day.
If your minimum frequency is 4 visits. How many visits should you be scheduling that week?
What is 4, visits can also be with a parent only and count towards frequency.
What is, yes
What is the suggested length of time for a school visit?
What is 30 minutes. This is to avoid removing client from their academics and falling behind.
How many observation visits should be scheduled during first initial contact with family?
What is 3 observation visits
Who is in charge of re-scheduling reviews when a review is canceled or no showed?
What is, the specialist
If you get to the home, and the parent is not present what is the protocol?
What is, contact family to remind of visit and 20 minute wait protocol, wait 20 minutes, contact family and notify of cancellation (after 20 minutes)
If your visit is at 41 minutes and your client wants to end early, how do you maximize to reach 60 minutes?
What is providing client with alternative interventions or parent check out.
Does an adult need to be present during a community visit (i.e. Park, library, McDonalds, Starbucks)?
What is, yes. An adult must be present to check in and check out with at any visit.
Do reviews count towards your frequency, when scheduling visits for the week?
Can you still have a visit if a parent notifies you that the client is still sick?
what is yes, offer telehealth, parent check in over the phone.
If a parent isn't home and gives consent for another adult to have a visit (but there is no ROI) what is the protocol?
What is, obtain verbal consent and immediately take ROI to next visit for signature of adult.
What are ways to make a clinician phone call billable?
If your minutes are low what is an additional way to maximize minutes?
What is joining a lead visit with their client
Can you have a parent phone call and face to face visit with the client in the same day?
What is, yes, parent phone check in's can be done in the same day.
What are two options a specialist can do when a graduation or review needs to be re-scheduled, and a facilitator cannot attend?
What is, 1. identify new best time for team. 2. Collaborate with facilitor to identify coverage from leadership team.
What barriers might arise by having a standing appointment with client and family?
What is difficulty finding alternative times and conflicting with other families who have same preferred time slot.
What are 3 ways to maximize minutes?
What is 1. Clinician phone calls, 2. Parent check ins 3. extending visits
When can new hires shadow specialists?
What is field trainers and coverage for non-field trainers (upcoming PTO, or trainings) with consultation with your lead and clinical supervisor.