Best Practices
What are the four pillars of the Aussie Pet Difference
Service, Professionalism, Cleanliness, Communication
What tool should always be used for handling dogs?
Leash/slip lead
This consideration is about how big the pet is (the bigger they are, the more time they take.)
Weight
This Spa Process is foundational and includes nail trim, brush, wash, bow dry and sani-clip
15-Step Spa
At what fuel level should you refill the van?
1/2 tank or less
Keeping up with this in the van throughout the grooming process is a major part of the APM experience.
Cleaning/cleanliness
What MUST a groomer confirm with a pet owner for transporting cats?
Cat carrier
True or False – You should adjust pricing for new customers.
This includes the 15-Step Spa with a styled cut.
15-Step & Cut
What should be done with checks & cash at the end of the day?
Photo deposit or deposit at bank
Groomers should do this with the customer upon arrival to confirm the services included and recommend add-ons.
Assessment
What is the purpose of the 15-Step Spa Service?
Ensures consistency, safety and quality in every service.
What’s a key mistake new owners make when pricing?
Thinking like a groomer’s pocketbook
This add-on includes a rake coat to remove the undercoat.
15-Step & De-shed
What solution runs through the recirculating pump?
Water & vinegar mixture
What is the BEST way to end a grooming appointment?
Return pet safely, thank the customer, collect payment and rebook!
What form is needed before starting a service?
Pet Release Form
This consideration determines if they will need more attention based on if they are a senior or a puppy.
Age
This will prevent brush burn
Name three items cleaned or emptied before plugging in overnight.
Clipper vac, garbage & wastewater system
Show before/after photos
What should the groomer do if they notice matting or behavior changes during a groom?
Communicate with the owner before proceeding
This consideration is about the temperament of the pet.
Behavior
These dogs—Huskies, Chows, and German Shepherds—fall into this category of coat type that often requires de-shedding.
Double coated dog breeds
Why lock the tool cabinet at the end of each day?
For safety and to prevent loss.