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100
A method of lean production for inventory is based on actual customer orders with a card system assigned to each inventory number.
Describe the production method of Kanban.
100
Materials and resources, energy, time and human effort.
Outline the types of waste.
100
The business removes any operation or process that does not add value to the product - making use of scarce resources.
Define waste minimisation.
100
The business must develop and maintain good professional working relationships with suppliers and intermediaries to help streamline supply chain process.
Define supply chain management.
100
Lean production is the process of streamlining operations and processes to reduce all forms of waste and to achieve greater efficiency. It should lead to improved quality and reduced costs.
Define lean production.
200
The process of identifying the best practice in an industry, relating to products, processes and operations. Sets the standard for other firms to emulate.
What is Benchmarking?
200
Continuous improvement
Supply chain management, flexibility, 'Right first time' approach and waste minimisation are principles of lean production. What is the other principle?
200
That a good or service must be fit for its by meeting or exceeding the expectation of customers
Define Quality
200
Products that do not meet the needs or expectations of customers, producers or governments, which have high costs for the business.
Define substandard products.
200
It is the most recognized form of quality management to meet needs of customers
What is ISO 9000?
300
Deming argued that quality control methods are ineffective and costly, thus suggesting that quality comes from a system that improves rather than inspecting the production process.
What did Professor W. Edwards Deming argue about quality control?
300
Usually includes, warranties, guarantees, technical support, prompt delivery service, spare parts be made available at reasonable prices.
What are after-sales services?
300
Is the process to motivate all employees for quality assurance to be prioritized within all sectors of a firm (Human Resource Management, Marketing, Production, Finance)
What is TQM (Total Quality Management)?
300
Goal to produce every product without mistake or imperfections, reducing waste produced and time spent on remaking the product
What are Zero Defects?
400
Advantages: reduces performance gaps with rivals, deals with problems concerning quality, compares customer perspective, improves competitiveness and lowers production costs simultaneously. Disadvantages: cost and time implications when collecting relevant information, replicating ideas and practices from other firms is not the best decision, high costs of implementing best practice, reliance on BPB can discourage creative and innovative thinking.
List one advantage and disadvantage of benchmarking.
400
Is a method of lean production which uses visual control systems to indicate the status of the production process (Machinery, production line, work process)
What is Andon?
400
'Right First Time’ Approach
The concept of preventing mistakes rather than trying to correct them later is known as...
400
Methods used by employees to ensure customers that product meets specific quality standards
What is Quality Assurance?
400
Group of workers meeting on a regular basis to identify, suggest solutions/ alternatives and recommendations for quality assurance
Define Quality Circles
500
Total quality management is a process that requires the dedication of everyone in an organization to commit to achieving quality standards. Total quality culture is a philosophy that embeds quality in every business operation and process.
Differentiate between total quality management and total quality care.
500
ISO 9000
What is the most widely recognised Quality Assurance standard used by employees to reassure customers?
500
To help promote awareness within the firm, improve firm's performance, motivate the workforce, recognize quality achievements, help attract highly-skilled employees and strengthen firm's competitiveness
What is the purpose of national and international quality standards?
500
The most eco-friendly method to manufacture, such that there is no waste in nature
What is Cradle to Cradle (C2C)?