MBO
What does MBO stand for?
Mind Body Online
What is a walk in?
A potential client who physically comes into the studio.
Can we send a link to a client to review us on Google My Business?
YES
What report do you run to see the date of a client's most recent session?
Last visit Report
Where is the walk in form in each studio?
By the water cooler in CF, on the table under the tv in Hudson or on the filing cabinet.
THE THREE MOST IMPORTANT, YET SIMPLE WAYS TO GET MORE GOOGLE REVIEWS ARE:
1. Ask for a Google review, 2. Show how to leave a review, 3. Remind them to review you
How do you book a recurring appt?
To book a recurring appointment, click on a light blue space. Find the client, select a service, time and room. Before you confirm the appointment, click "book recurring appointment." From there you select the timeframe the client requests. Click "check for unavailable dates." If no dates are unavailable then click "execute." If dates are unavailable, consult the client for alternative dates.
What do you do when a walk in comes into the studio while you are training?
Politely excuse yourself from your client to greet the walk in. Give them the clipboard to fill out the walk-in form. Thank them for filling it out and send a picture to MMH and your manager via text and email.
Where are Google Reviews shown?
WITHIN GOOGLE SEARCH RESULTS & GOOGLE MAPS RESULTS
What section of a client's account do you go to in order to view their upcoming sessions AND what section shows the past sessions?
Upcoming- Schedule; Past- Visits
What should be avoided when talking to a walk-in?
Prices; cost of packages
What are the 4 steps given to show how to leave a Google review?
1. Sign into Google (Gmail account), 2. Search for your business on Google, 3. Click to leave a review, 4. Select star rating, write review and submit.
How do you run a report to determine the active clients in each studio for the month?
Go to the attendance analysis report, set the date range for 30 days, set the location, select all service catergories and all teachers. Run the analysis by clients and enter the number 2 in the box below (show clients with _ or more visits)
Why should you "play dumb" about packages and prices when talking to a walk in?
We want the manager to build value and have the proper rhetoric when speaking to a potential new client.
What were the 5 examples given of when to ask for reviews?
1. Ask after you complete a job, 2. Ask the latest customer you have interacted with, 3. Ask through an email, 4. Ask when you send a bill, 5. Ask when you conclude a conversation on the phone