THE SUPERVISOR’S ROLE
What is the supervisor’s primary responsibility on a team?
Ensure work gets done through people
What is the most important element of good communication?
Clarity
What does management primarily focus on: people or processes?
Processes
What type of feedback reinforces good behavior?
Positive feedback
What naturally occurs when people work together?
Differences
Who does a supervisor directly manage: strategy, people, or processes?
People and daily operations
What communication skill involves giving full attention to the speaker?
listening
What management function involves assigning tasks and responsibilities?
Planning / Organizing
When should feedback be given?
As soon as possible
What should a supervisor do when team tension appears?
Address it early
What must supervisors balance to be effective?
Results and people
What should a supervisor do if instructions are misunderstood?
Clarify and confirm understanding
What tool helps supervisors track performance?
KPIs or targets
What feedback focuses on behavior, not personality?
Constructive feedback
What builds trust in a team?
Fairness and consistency
What role sits between frontline employees and management?
Supervisor
What communication method reduces errors: assumptions or feedback?
Feedback
What happens when management is weak?
Low performance and confusion
What happens when feedback is ignored?
Repeated mistakes
What happens when supervisors avoid difficult conversations?
Problems grow
What is the key difference between a supervisor and senior management?
Supervisors manage day-to-day execution
What is the best way to handle sensitive conversations?
Private, respectful discussion
What management skill ensures consistency and fairness?
Following procedures and standards
What is the goal of feedback?
Improved performance
What leadership behavior keeps teams productive under pressure?
Calm decision-making