The Best Welcome Center

Let me answer that with a question

100

Student says: "I need to see a counselor, can you help me?"

"Are you a new, continuing, or returning student?"

Or

"What is the reason to see a counselor?"

200

Student says: "I can't log in to my student portal, can you help me?"

"Have you tried the "1st time signing in?"

Or 

"what have you tried?"

Or....?

300

Student says: "I just got my student ID number, what do I do next?"

.."have you logged into your portal?"

or

.."do you need help selecting classes?"

or

....?

400

Student says: "I need to enroll in classes, can you help me?"

"Have you applied to the college?"

or

Do you KNOW the classes you want to enroll?

or

.....?

500

Student says: "I am trying to register for Biology 006 but it's not letting me, can you help me?"

What is the error message you are getting?

or

Have you completed the prerequisites with a C or better for this course?

or....?

Name that referral!

100

Student says: "I need to update my residency"

Admissions & Records

200

Student says: "I have an IEP from HS, please help"

Services for Students with Disabilities (SSD) Office

300

Student says: "I need a comprehensive educational plan for Financial aid"

General Counseling or Special Program (EOPS, MESA, TRiO, etc. - if they are part of program).

400

Student says: "I need help login into my portal"

WELCOME CENTER!

500

Student says: "I need to apply to FAFSA"

Financial Aid

I know my WC coworkers

100

I am triple majoring in Sociology, Psych, and Admin of Justice. 

Allen Cruz

200

I am Native American, I graduated from CSUN with a Business Administration degree. 

Zeke Perry

300

I am starting my online masters program this Fall for Public Administration. 

Maricruz Velaquez

400

I earned my Bachelor's degree from Fresno State, I can sing, write lyrics, and perform on stage! 

Lorie Fernandez

500

I am a UPI, I am pursuing my Sociology Bachelors Degree at CSUN!

Mariam Marukhyan

NONCREDIT TO CREDIT Pathways

100

What is the most basic, level 1 noncredit ESL class that a student can begin with?

ESL NC 001CE

200

What is the lowest ESL CREDIT course a student can begin with?

ESL 003A

300

What are the three noncredit ESL courses that help students bridge into credit ESL courses?

ESL NC 0015CE

ESL NC 0016CE

ESL NC 0017CE

400

Student can speak and understand an intermediate level of English language. They want credit courses in ESL, how do you help?

Student needs an ESL CREDIT Placement. Either Gave or Counselors can initiate the email to Shawn Smith so he can reach out and assess ESL level for student. 

500

What is the difference between ESL 006A and ESL 110?

ESL 006A is NOT degree applicable, whereas, ESL 110 will satisfy General Education English requirement for Associates degree. 

Behind the sliding doors

100

True or False: All student workers can wear ANY college gear shirt?

FALSE! It must be an LAVC shirt!

200

You notice there are 7 people waiting for computers, how do you proceed?

Let Maricruz know, so she can assess and open the GPS overflow computer lab!

300

Scenario: A student is working on their class assignments on a front lobby computer, they said they don't have a computer at home, how do you proceed?

Tell them that the computers at the lobby are for completing matriculation steps (applying, registering for classes, setting up their SIS portal, etc). Refer to Library for computer usage!

400

It is 5pm and it has slowed down, there's "nothing to do", how do you proceed?

Stay active! Remove old flyers, tidy up the space, look busy!! Minimize being on your phone!

500

What is the phone number to connect with Welcome Center and name at least 3 options for other student services lines. 

818-938-8418

A&R option 3

Financial Aid option 5

General Counseling option 4

Business Office option 6