Agent Knowledge
Agent Knowledge
Agent Knowledge
Agent Knowledge
Fun
100

What Line Of Business Is a Credit Check Required For? 

Xfinity Mobile 

100

How many attempts must an agent make to save a customer trying to disconnect?

3 unless refused.

100

What is the EDP cost of X1 Premier Pro TP?

$180.00

100

What are the names of the internet packages.

Performance Starter,Plus,Pro

Blast Pro and Extreme Pro

100

Name the 3 Stooges

- Larry

-Moe

-Curly Joe

200

What is included with the purchase of Home Security?

-2 Motion sensors

-3 Window sensors

-1 touchscreen

200

How many Packages offer Mobile Discount?

6

200

What is the speed of Extreme Pro?

400mbps

200

How many Packages come with 400 mbps?

6


200

What color is Jae's Xfinity water bottle?

Clear....Red?

300

Voice2Go works best with Xfinity Voice. What are the 3 features of Voice2Go?

-Advanced Call Forwarding

-Video Calls

-Readable Voicemail

300

Where do you go in CSG to check to see if a customer needs a deposit or not?

Go to account history.  
300

What is the cost of an Xfinity camera for Home Security?

$199.95

300

Name the 2 billing cycles?

Permanent Billing cycle 

Initial Billing

300

How many people saw Jae's ghost?

2
400

Comcast recently raised its Broadcast TV and Regional Sports Network fees from $14.50. What is the new fee that appears on customers bills?

$18.25

400

List the 4 S's in S4X

Start Sell Solve Summarize 
400

How much is the Xfinity Mobile protection plan?

$12/Month

400

What days cannot be the beginning of the billing cycle?

29, 30, 31

400

Who is shadier A2, Ebony, Jae, Farhiya, or Ricky?

Jae!!!!!!!

500

What is included with the purchase of Home Security?

-1 Motion sensors

-3 Window sensors

-1 touchscreen

-1 wireless keypad

500

What 3 types of information is included within the customer's account number?

-Region

-Area within Region

- Number of service locations within area

500

Name the 3 forms of information in the Billing System.

-Customer

-Comcast

-Financial

500

Name 3 countries you can call at no additional cost with Unlimited Voice

Hong Kong, Singapore, and South Korea, Canada, China, Mexico, Puerto Rico, US Virgin Islands, Guam, Saipan, North Mariana Islands, American Samoa

500

What is Jae's favorite candy bar?

Whatchamacallit.