KingMob Changes
What badge is now being shown in King Mob in preparation for the Kids launch?
Bonus: Which badge is being rolled out on men's profiles whose sizes qualify for Big & Tall?
"Individual" badge.
&
"Tall" badge.
4,800 churned men's clients began being part of the "Men's Scrappy Win-Back Test" just yesterday. What is one example of the three things we will be offering them to try to win them back?
Two movie tickets, or previewing items before sending, or a styling consultation session
Which new in-app feature has increased the average order value of clients who use it by about $2?
Clothesline
Which team will be in charge of outreaching to clients whose shipped physical gift cards are returned to sender?
The platform team!
We want clients who did not work out with us to still think of us positively even though they cancel.
What are we now offering these types of clients in a test running until September? (Bonus if you can name which team to assign these "Graceful Breakup Offer" tickets to!)
$5 Gift Card to Starbucks or iTunes.
Proactive Outreach Team
Which Hizzy city recently started carrying men's items?
Plainfield, Indy Hizzy (Indy 2)
What is the longest men's inseam we currently carry?
34 inches
Where can you find the recent (constantly updated) images and style suggestions that we send out to our clients via marketing (instagram, emails, TV)?
Client Facing Marketing Page (Styling on The Thread)
How many hours do we need volunteered for July 4th in order to avoid a draft? (Form open now!)
450 hours!
If part of our "Satisfaction Guarantee" test, then we would refund her styling fee for her first Fix. (Can verify by badge on client's account as well as "Satisfaction Guaranteed Spring 2018 | Website Test" on promos/tests page.
What is the new number of Extras items that you are limited to when adding to a Fix?
15!
Over the summer, if the sleeves of his shirt or a client's pants are too short, can we check for a variant exchange?
No - tall inventory will be limited all summer, instruct client to leave feedback about length in their request note or during checkout.
FREE POINTS!
FREE POINTS!
No new clients are being added to which category of the Spring Referral Incentive test?
Give $15 credit, Get $15 credit
Check their credit history page - the WSF button will note the name of the promotion.
You now have a straight link to a client's Fix page on which ticket type?
Exchange Resolution Needed (Damaged or Missing)
More Testing for Big & Tall is going to continue in June! Which month is estimated for our complete rollout of Men's Big & Tall - clients will be able to select sizes 3XL and tall inseams on their Style Profile?
August 2018
What is the name of our new in-house kids brand?
Rumi & Ryder
Test ends July 31st
What dates are the VerizonUp running for new Stitch Fix clients, and what does the promotion offer to new clients?
June 1-31, First Fix waived styling fee
What is different now when you click on "Automatic Fixes" to schedule a subscription for a client?
In preparation for Kid's, there is now a note next to 21 days - "not available for Kids."
What three types of items were being slowly added as options for men's styling in Minx?
outdoor tees, activewear shorts, and ties!
The Style Collages shown during the women's Style Profile quiz have gotten a makeover! This lets clients rate each individual piece of a complete outfit.
What percentage of women's clients are being tested for this new version?
50%
Name a recent (past month) bug that has affected our clients!
Examples: Braintree refund issue, Maternity button fixed, Inventory glitch, accidental "We're sorry" emails...
Education