Values
Respect- We treat everyone with genuine ____ and concern
What is Care
This demographic comes first in our Mission Statement.
Who are employees
A harmful person who does not engage in dialogue
What is a villain
We look for the best in all by not making_____.
What are assumptions
Create a connection by listening to the customer's ______.
What is Story
Intelligence- We believe in the power of good ideas, regardless of ______.
What is Hierarchy
What is Creating Lifetime Customers
The founder who believed any business is about people
Who is Ken Garff
Trusting relationships begin by seeking to _____ each other.
Help customers make____ throughout the dealership.
What are connections
Greatness- We don't just work hard; we accomplish our ____.
What are goals
It is our mission to be the most esteemed in the ___ of certain groups
What are eyes
You don't need _____ to sell cars.
What is inflatable gorillas
The concept we apply when we show true empathy
What is Understand and Genuinely Care
During this part of the experience, we show true appreciation.
What is the goodbye
Honesty- We are ____ in every aspect.
What is Trustworthy
A word meaning respect or admiration for.
The first job Ken Garff had in the automotive industry
What is a gas station attendant
We earn ____ by following through
What is Respect
Set the stage for our future and continued ____.
What is relationship
Teamwork- We work as a team, despite _____ differences.
What is individual
We listen and provide a _____, easy and enjoyable experience.
What is trusted
The___ is on you.
What is future
The concept we apply when we show we are truly interested.
What is Be Present and Listen
During this part of the experience, we recognize the knowledge of the customer.