Past Trips
This shows how many Past Trips a member has.
What is the number in the parentheses next to the Past Trips title?
Member status location.
Where is under the passenger Name?
I would first click here to start to cancel a trip.
What Manage Trip?
I can see earned MQD's & Headstart MQD's by Card type here.
What is Click the SkyMiles "Details" button and scroll down to the MQD Earnings summary?
I click here to see how many visits a Reserve Amex member has available.
What is "Details" under the SkyMiles number then scroll to the bottom left?
Clicking the carrot on the right side of the trip will show this information.
What is flight number, city pair, aircraft type, ticket number, cabin type, seat number, skymiles number, flight times and duration, & who operated the flight
I click here to see if a member has any RUC/GUC certificates.
What is the Details button under Certificates, E-Credits, Vouchers & Compensation.
After clicking Cancel in the Manage Trip feature, I must verify and check the box and click save then click Confirm to complete the transaction.
What is the email address?
I click here in the SkyMiles tab to find only Award Travel .
What is Sort & Filter then Award Travel then Apply?
With a paid SkyClub membership I can see the eligible Sky Clubs here.
What is Click SkyMiles "Details" then under the Membership click on Search Eligible SkyClubs link?
The Trip Activity button will show these 4 catagories.
What is Booking, Pre-Departure, Day of Travel, & Post Travel?
I click here to see if member is enrolled or available for a Promotion.
What is "Manage" in the Account box then click Promotions on the left side.
I can request a manual refund here.
What is Click on Manage Trip then click on Refund Request Form?
I click on this to find a SkyMiles number for a customer.
What is the Magnifying glass in the upper right corner?
I can see if a Member has any SkClub Guest Passes here.
What is Click on Certificates and eCredits "Details" button?
Bag tag numbers are found here.
What is In the Day of Travel section then scroll down to Show Bag Details box.
I click here to change the address or phone number in a SkyMiles account.
What is "Manage" in the account box then click Profile and scroll to Contact info then click Edit. Make the changes then click Save at the bottom?
I can see how many bags I can check in and what the cost is by clicking here.
What is clicking on the suitcase icon?
In the Search feature I can Filter the results by these 3 items.
What is Customer, Documents, & Active Trips?
I have no more visits available and I have not spent 75k yet. I can see how much my next visit is by clicking here.
What is Click on the SkyMiles "Details" button then under the available visits click on the blue information bubble?
In the Trip Activity I would find the seat the passenger sat in here.
What is in the Pre- Departure then click on the flight then Show Passenger Details?
I click here to see if a member has made their Choice Benefits selection.
What is "Details" under SkyMiles Number then arrow to the right and click on Choice Benefits? Select the correct year.
I can see what the credit would be if a customer cancels their reservation here.
What is Click on Manage Trip then Cancel and then Continue? It would show next to the eCredit on the right side.
I can see these 3 different types of trips in the Trips box?
What is Today, Upcoming. & Past Trips
I can see the validity dates for SkyClub access here.
What is Click on the Skymiles "Details" button then scroll down to the SkyClub box then look in the purple or silver box?