Past Trips
*This color is used to show a flight is delayed
What is Orange
BONUS POINT What color is used for IROP?
Button to Report Feedback in Omnipro
Where is bottom right hand corner 3 horizontal lines
I would first click here to start to cancel a trip.
What Manage Trip?
*CES Wait Time
What is Click on contacts #m on the ride side
I click here to see how many visits a Reserve Amex member has available.
What is "Details" under the SkyMiles number then scroll to the bottom left?
*I click here to see the Gate connection information.
What is Past Trip, Trip activity, day of travel drop down arrow
*Turning on Contrast View
What is The Contrast View Toggle bottom left corner
After clicking Cancel in the Manage Trip feature, I must verify and check the box this to complete the transaction.
What is the email address?
I click here in the SkyMiles tab to find only Award Travel .
What is Sort & Filter then Award Travel then Apply?
*LOGIN / LOGOUT time from the previous day worked
What is Specailist Status and back arrow
*What Time did they check in
What is Trip Activity, Down arrow Day of travel, Show Flight Details
BONUS POINTS WHO CHECKED HIM IN
I click here to see if member is enrolled or available for a Promotion.
What is "Manage" in the Account box then click Promotions on the left side.
*I can check the passport information here
What is Account Management tab. Under profile basic info and passport details
*Last Name, First Name, M.I., or/and Email or/and phone number
What are additional search methods for finding a SkyMiles account
*2027 Status Progress Pending MQD's
What is Click on Details. Shown in grey on the Circle Graph
*Check to see if a Bag is delayed
What is Past Trip, Trip activity, day of travel drop down arrow, Show bag details
I click here to change the address or phone number in a SkyMiles account.
I can see how many bags I can check in and what the cost is by clicking here.
What is clicking on the suitcase?
*Send Enrollment (DO NOT CLICK)
What is Details then Card Details & Benefits first line under card name
I have no more visits available and I have not spent 75k yet. I can see how much my next visit is by clicking here.
What is Click on the SkyMiles "Details" button then under the available visits click on the blue information bubble?
In the Trip Activity I would find the seat the passenger sat in here.
What is in the Pre- Departure then click on the flight then Show Passenger Details?
I click here to see if a member has made their Choice Benefits selection.
What is "Details" under SkyMiles Number then arrow to the right and click on Choice Benefits? Select the correct year.
*I can send an email when risk free canceling
What is Risk Free Canceling through Omnipro.
I can see these 3 different types of trips in the Trips box?
What is Today, Upcoming. & Past Trips
*To make an international call
What is type + on the keyboard followed by the number. (Please see info center. Status Description)