Steps of Service
Wine Knowledge
Specials
Pre-shift
Menu/Bar Knowledge
100
How many minutes do you wait to greet a table?

2 min

100

Name 1 house red and 1 house white 

Sea Sun

Joel Gott 

Pessimist 

Fini

Alpha Estate 

Iron Side 

Bieler Rose

Avisi 

Moscoto

Akakies


100

What are our specials for tonight and what are their prices?

Pork Belly Ramen: $28

Rootbeer BBQ Ribs: $38

100

What is the chain of command?

Each other, Expo, Bar Manager, Floor manager, GM


100

What is our house liquors?

Rum: Bacardi

Vodka: Titos 

Tequila: Agavales

Whiskey: Makers

Gin: Tanqueray 

200

What should be your first upsell?

Bottled water

200

What wines are not on wine down Monday

Flowers, Staggs Leap, Paradux, Barolo, Inglenook

200

What are the allergies for the specials?

Ramen: Gluten, Garlic, Onion, Soy, Sesame, Shellfish, Mushroom, Egg, Pork

Ribs: Gluten, Dairy, Pork

200

What should always be put back after taking an order from your table?

Menus to the host stand

200
What are the garnishes for the tequila short rib?

Plaintains, corn salad, pickled red onion 

300
What should you be doing consistently through out serving the table?

Pre-bussing and manicuring your table 

300

What is a tannin?

Skin of a grape that determine how dry a wine is

300

What type of egg is in the ramen?


Soy and Miso Marinated, Soft Poached Egg

300

What is your spiel in saying no to a food/drink modification for a table?

Up to interpretation 
300

How much is an extra garnish and how do you ring it in?

$1 under open drink

400

What is a upsell on the desserts?

Michelin Star Pastry Chef

400

What is the flavor profile for the Alpha Estate Xinomavro/ What does the word xinomavro mean?

Dark fruit, strong tannins (dry), Strong finish

Dark, bold wine

400

Name 3 cocktails that would go with the BBQ Root beer Ribs

- Gate 4 

- Cage IPA

- Cleats up 

- Mezcal Yuzu

- Spicy Mango

400

What is the difference between hospitality vs service?

Interpretation 
400

What are the allergies for the huli huli chicken? What part of the chicken is served and what type of meat? 

Gluten, dairy, soy, pineapple, nut

Thigh, breast

Dark meat 

500

What are all the important times of the week should you be mentioning?

Lunch- MF 11-4

Brunch- sat.sun 10-3

Happy Hour:MF 4-6

Wine Down Monday: 6-9

500

Which Chardonnay do we have that we age in a stainless steel tank?

Inglenook Sauvignon Blanc

500

Vocal each special with price

Up to interpretation

500

What is missing from this pergola?

LAMPS

500

What can you upsell in your cocktails?

Chambord, Espresso Foam