More About Participants
How often must staff attempt contact with a participant?
At least once per month. (More often based on need.)
What does a participant sign when they receive a support service?
Signature of Receipt
Where can a participant obtain a Participant Complaint Form?
•Participant Handbook
•Participant Bulletin Board at GEC (in participant break area at GEC)
•Receptionist
•Any WFD staff
•(WFD staff can also find this form on WFD Central)
What form does a participant sign before participating in Success Story
•Photo/Video Release
In WFD, we conduct regular audits to ensure we are accurately billing for services & that we are appropriately providing support services. What are these audits called and how often do they take place?
Billing Integrity Audits (or BIAs) take place Quarterly
Who are our 2 Participant Rights Advisors?
Chris Smith and Jess Turley
What are some things that Career Coaches might help participants with during the Retention Phase of programming that could otherwise result in job loss? List at least 3.
•Attendance/punctuality
•Transportation
•Childcare
•Housing
•Clothing
•Hygiene
•Resources
•Communication, conflict resolution, soft skills
•Keeping track of work schedule, asking for time off
List 2 things staff would want to ensure a participant has prior to the start of a virtual/Teams meeting with staff?
•Ensure the participant has selected Video Communication as a way staff can communicate with them. (The is on the Intake Checklist.)
•Staff has discussed the benefits/risks of communicating via virtual meeting
•Ensure the participant has access to the technology necessary for a virtual meeting (ex. computer/phone, app, internet)
•Ensure the participant has the comfort level/know-how to set-up, use, and troubleshoot the virtual platform and technology being used
•Provide training to the participant’s family/support staff on the platform/technology to assist the participant if applicable
We use Satisfaction Surveys to gather input. List 2 stakeholders that we survey.
-Current and Former Participants
-Employers
-Referral Sources
-Community Partners
-Legal Guardians (Strides and Visions)
List at least 4 rights of our participants
Receive information on services and supports available in order to make informed choices
Right to be fully involved in services received including expressing input and choices regarding services, goals, and staff
Right to complete a release of information, to request restrictions on use and disclosure of information, and to request an accounting of disclosures
Right to request service delivery changes and to withdraw or refuse consent of services and release of information
Right to review and obtain a copy of your records, including plan and goals, and to request updates to plan and goals
Right to be treated with respect and dignity
Right of freedom from abuse, neglect, financial or other exploitation, retaliation, and/or humiliation
Right to file a formal complaint
Right to be free from any retaliation from Goodwill staff and/or other participants if you file a complaint
Retain all current rights, including those protected under the Americans with Disabilities Act, legal rights, and non-discrimination protections
What are at least 2 things a staff person does at the start of a Teams/virtual meeting with a participant?
•Staff disclose their location (home, office, etc.) and who else is present even if off camera
•Staff find out the participant’s location and who else is present even if off camera
•Staff discuss the impact the location and those present could have on confidentiality. (If confidentiality is not possible due to the location/those present, the meeting would be rescheduled.)
•Staff will know how to access a participant’s emergency contact info. and how to contact local emergency resources
•Staff will verify the participant is comfortable with the video platform and technology
•Staff will let the participant know the back-up plan in case of technology failure.
List 2 ways we use Satisfaction Survey feedback
•To identify the wants and needs of those we serve
•Lets us know what we are doing well and should continue
•Use input to make improvements to programs and services
•Future Planning
oProgram planning
oFinancial planning
oResource planning
oWorkforce planning
oStrategic planning
•Positive feedback can be anonymously used in marketing materials