Benefits, Vendors, etc.
What is transportation?
List of neurologists in network.
What is provider search inquiry?
Interaction for Provider call
What is non member?
Applicable members may be eligible for a $100 gift card.
What is In-Home Assessment?
Replaced the flex card
What is Spendables?
RED must be READ
What are disclaimers?
What is issues intent?
NF means
What is non-formulary?
A questionnaire that will help us determine if a member has a need for case or disease management.
What is Health Risk Assessment?
Bill pay and order placement
What is Solutran?
A formal way of asking us to reconsider a decision that we have made about benefit coverage for you.
What is an appeal?
What is HOT TOPICS?
TAT for routine (standard) PA?
What is 14 calendar days?
Home-delivered meals or nutritional shakes immediately following an inpatient hospital stay (hospital, SNF, or inpatient rehab) to aid in member's recovery consistent w/ CMS guidelines.The plan will provide a maximum of 3 meals per day for 14-days for a total of 42 meals.
What is Post-Acute Meals?
Activate, replace, or see available balance
What is a PSP portal?
Life Alert
What is PERS (Personal Emergency Response System)?
CMS TEST CALL
What is log view status?
Caller states they are suicidal or want to hurt self or others
What is a crisis call?
Has an NPI
What is a provider?
1-855-744-8550
What is Solutran Customer Service- for member use?
What is NIA (National Imaging Assoc.)?
Change email or language preference
What is Update member Preference?
TAT for urgent prior authorization
What is w/in 72 hours?
Home-delivered meals or nutritional shakes as part of a supervised program designed to transition members with chronic conditions to lifestyle modifications.
What is Chronic Meals?
Does not get rent assistance or healthy food.
What is non-SNP?