CIM case
CIM Process
CIM Cases in LATAM
Handshake & Handover
CIM Framework
100

When must a service order be closed?

When the service order has been carried out in the respective turbines

100

In which phase of the CIM process is a solution developed?

The Improvement phase

100

Which document is not part of the CIM documentation package: CIS, DMAIC, TCC, TR

DMAIC

100

What is CIM an abbreviation of?

Continuous Improvement Management

200

How many CIM cases can be logged on a single service order?

Only 1 CIM case

200

In which document can you find information about a CIM case

The Case Summary

200

Must the financial handshake with the regions be carried out before or after the Functional Review Board presentation?

Before

200

How many phases are there in the CIM Framework and which?

4: Preparation, Root cause analysis, Improvement and Implementation

300

In which system can you find information about who is currently managing the CIM case?

In the CIM Portal

300

What is the 24hours and 10day rule about?

CIM case Yes / No (24h)

CIM case risk profile (10d)

300

True or false: Investments in tools purchase are (by default) covered by CIM Warranty during implementation?

False

400

What is the required failure rate for non main components and for main components for coverage by the CIM Warranty?

Non main components = Above 1 % in 5 years

Main components = 1 failure

400

What is the most expensive CIM case in LATAM the past 12 months measured on invoiced cost?

CIM 4271

400

Who are the key stakeholders in the CIM framework for service regions?

Key stakeholders include Regional Chief Technology Officers, Regional Engineering, and the Service Organization, who rely on information and solutions for CIM cases and Serious Incidents

500

Is there a forum, which the region can use for escalation of issues with a CIM case? What is the name of the Forum?

Yes, the CIM / Service Forum owned by Global Service, Operations Engineering, PROPA

500

What is the second most expensive CIM case in LATAM the past 12 months measured on invoiced cost?

CIM 5139

500

How does the CIM framework handle old or legacy turbines?

CIM cases that are not solved by the CIM framework for old or legacy turbines are handled by the Service organization