sending and interpreting message related to product, service, or activities of a company or organization
What is business communication?
100
Internal and external
What are the two types of barries
100
Message environment
What is the physical and social setting in which a message is sent or received
100
Message
sender
receiver
channel
feedback
What are the elements of the communication process?
200
1- obtain and share information.
2- build relationship and self- esteem
3- persuade
4- build goodwill and image
what are the four purposes of communication ?
200
conditions outside of the receivers and the sender that hinder communication. Closed and open climate.
What is external Barriers, and its two types?
200
verbal and non-verbal
______ and ______ symbols has a meaning to the receiver if this meaning differs. select words carefully.
200
verbal symbol.
What is a spoken or unwritten message?
300
formal communication
What is any communication that is from a line of authority?
300
-Analyze and understand receivers; audiences analysis
-Analyze and understand the message environment
-select symbols that the receiver will will understand and select channels
-encourage and interpret feedback
What are two sender duties
300
-use different words or symbols
-use different examples that relate to the listeners experience
-eliminate noises or other distractions
when seeking feedback...? 2 examples.
300
b/c it helps the sender determine wheather the reciever has understood or not.
Why is feedback important?
400
lateral and horizontal downward manager to employee viversa for upwards
What are the communication directions? and give example of what to what.
400
Audience analysis
-age and gender
-background,edu.,experience
-interest and concern
-attitude-emotional state
What is the process to create profiles pf intended receivers? give 3 examples to help identify.
400
locations
-free and quiet from distracting noises
-comfortable with appropriate temp., lighting, and seating
-in which interruptions are unlikely
What 2 things necessary for a good message environment?
400
channel; letter, email, gestures, speaking(tone of voice)
What is the mode used to send a message? 1 example