Recap
Chapter 12
Chapter 13
About the book
100

This approach is “customer driven”.

What is the New Conceptual Selling?

100

Often considered the art of persuasion.

What is selling?

100

T/F The joint venture approach makes a sales call harder?

what is false

100

This is the title of the book.

What is The New Conceptual Selling?

200

This approach is “seller driven”.

What is traditional selling?

200

"strategy designed to distinguish a company’s product or service from the competition"

What is differentiation?

200
What was the Joint Venture Approach compared to? 

What is Traditional Sales Approach

200

Robert B. Miller, Stephen E.Heiman, and Tad Tuleja are

What is, book authors?

300

List the three phases of a sales call.

What is getting information, giving information, and getting commitment?

300

Company is able to offer a product or service that is different from everyone else.

What is relative uniqueness?

300

When referring back to the comparison chart between  joint venture approach and the traditional sales approach, what are three things you do first in the joint venture approach? (What 3 words were tied to the biggest circle in the first step)

what is Asking, learning, exploring?

300

How many parts is this book divided into?

What is 6?

400

Before making a sales call the first thing you must do is set.

What is a single sales objective?

400

True or False. Buying is an exercise in decision making. Either done impulsively or after serious consideration.

What is true?

400

what are the two essential tasks when on a sales call? 

what is Understand the customer's Concept and Connect your product or service to that concept 

400

First publication date of the book.

What is 1987?

500

For what reasons may a customer not decide to do business with you?

What is no need, urgency, desire, or trust?

500

Out of the three approaches: 1.Rely on your product 2."Me too", 3.Relative Uniqueness .. which one is considered the deadly approach?

What is option 1?

   

500

What are the 4 quadrants of the joint venture selling matrix?

what is concept/getting information, product/getting information, concept/giving information, product/giving information

500

True or False. The book contains personal workshops throughout the book.

What is true?