Efficiency and Value Creation
Lean is about creating _________ for the customer
What is value?
Lean is a way of always making small, step-by-step ______ to business processes.
What are improvements?
In Lean, NVAU is an abbreviation for _.
What is Non-Value Added but Unavoidable?
In Lean, the 8 types of waste are often remembered with an acronym. What is that acronym?
What is DOWNTIME?
In Lean, useless steps are called _______
What is waste?
Who is Taiichi Ohno?
Lean started in factories (production/manufacturing), but can also be used to deliver ______
What are services?
Which two wastes in Lean Services start with the letter D
What are Delays and Duplications?
What are costs and service quality?
Lean fosters a culture of continuous improvement, also know in Japanese as ________
What is Kaizen?
Lean in service tries to remove all steps that don't give _____ to the customer.
What is value?
Producing more than is needed or earlier than needed creates this type of waste.
What is overproduction?