Costco History
Where was Price Club founded?
San Diego, California
The first principle of the Code of Ethics.
Obey the law
An employee who is finally closing Rotisserie on their own but is struggling with juggling their final count and their closing duties. Often favoring one aspect then the other.
Consciously Competent
I’m a new hire having a disagreement with an employee who has been here for 15 years. I’m fed up, I’m just going to have to take this issue to someone else. What page is our open door policy?
Page 11
What resource/tool would you use when an employee asks about the dress code policy?
Employee agreement
In what year was the famous $1.50 hot dog born? How much would it be today?
1985, $4.65
A member wants a price adjustment 45 days after their purchase. Refunds denies their request for an adjustment.
Respect our suppliers
A new forklift driver is flying through the warehouse not honking their horn and taking turns way too fast.
Unconsciously Incompetent
What page is the Code of Ethics in the employee agreement?
Page 5
Where to look if you need help on hiring new employees
Rothman Work Plan
What year was the Executive membership introduced?
1996-1997
Over 80% of employees are enrolled in company health care, with the company covering the vast majority of premiums.
Take care of our employees
A supervisor on the front end is handling a difficult member successfully with skills learned in a previous situation.
Consciously Competent
What page number is the Standard of Ethics for manager/supervisor?
Page 85
You could use me for purposeful information like SSOP form, Rothman Work Plan, Safety, etc
Intranet
Membership trains employees to be courteous, helpful, and responsive to member needs during their visit.
Take care of our members
An Employee at the door checking receipts in a matter of seconds based on muscle memory instead of going line by line.
Unconsciously Competent
I have a supervisor who stepped down to assistant. What page can I go to find out how to schedule this employee?
Page 28
You receive me 30 days, 90 days and annually
Review
What “signature” event happened in 1995?
Birth of Kirkland Signature
If we follow the four principles of our Code of Ethics throughout our organization, then we will achieve our fifth principle and ultimate goal.
Reward our shareholders
Which category is considered to be easier to manage or lead in the day to day tasks?
Consciously Incompetent
I have an employee wearing a hat advocating for a political party. What page can I turn to in the Employee Agreement to make sure I can address this issue?
Page 92
To improve, not to punish, what am I?
Counseling Notice