CULTURE BOOST EQUATION
NAME THE THREE CULTURAL BELIEFS
GOT IT, DO IT, GROW IT
FILL IN THE BLANK:
ONE OF THE CULTURE TOOLS IS THE ******* PYRAMID
RESULTS
DEFINE GOT IT
I CONFIDENTLY OWN EVERY MEMBER AND EMPLOYEE EXPERIENCE AND FIND SOLUTIONS
WHAT IS THE FIRST STEP TO ACCOUNTABILITY
SEE IT
MBR WALKED INTO BRANCH AT 5:50 PM ON A FRIDAY, EVERYONE'S BUSY WITH A MEMBER BUT YOU ARE AVAILABLE TO ASSIST WITH AN ONLINE PASSWORD CHANGE AT TE EXPRESS DESK BUT DECIDE TO HAVE THE MEMBER WAIT IN LOBBY INSTEAD.
WHAT BELOW THE LINE BEHAVIOR IS THIS?
WAIT AND SEE-
YOU ARE CHOOSING TO WAIT AND NOT TAKE ACTION
NAME TWO STRATEGIC ANCHORS
GROWTH THROUGH PRICE AND FINANCIAL WELLNESS
BEING OUR MEMBER'S ADVOCATES
BEING ENVIED IN DIGITAL DELIVERY
WHAT IS OUR VISION
TO REACH 2.5 MILLION MEMBERS BY 2030
DEFINE DO IT
I MAKE DECISIONS
I AM TRUSTED AND SUPPORTED MY VOICE MATTERS
NAME AT LEAST 3 BELOW THE LINE BEHAVIORS
COVER YOUR TAIL, WAIT AND SEE, TELL ME WHAT TO DO, FINGER POINTING, IGNORE OR DENY, NOT MY JOB
THERE ARE 10 MEMBERS IN THE LINE, YOU GOT BACK FRON LUNCH AS THIRD TELLER, YET HAVE TO TAKE A BATHROOM BREAK. YOU WAIT FOR MANAGEMENT OR FELLOW TEAM MEMBER TO TELL U TO WAIT TILL LINE IS SHORTER.
WHAT BELOW THE LINE BEHAVIOR IS THIS?
TELL ME WHAT TO DO!
WAITING TO BE TOLD TO STAY HELPING THE TEAM INSTEAD OF DOING IT JUST BECAUSE.
WHAT ARE OUR KEY RESULTS?
NPS SCORE OF 80%APP RATING 4.80
NAME AT LEAST 3 OF THE 4 STEPTS FOR THE RESULTS PYRAMID
EXPERIENCES, BELIEFS, ACTIONS, PYRAMID
WHAT IS OUR PURPOSE
TO IMPROVE TEH FINANCIAL LIVES OF OUR MEMBERS
WHAT IS THE SECOND STEP TO ACCOUNTABILITY?
OWN IT
YOU HAVE DOWN TIME YET YOU DECIDE NOT TO WORK ON YOUR BRANCH TASK - SOMEONE TELLS YOU ABOUT IT BUT YOU DIRECT THEM BACK TO YOUR BACK UP
WHAT BELOW THE LINE BEHAVIOR IS THIS?
FINGER POINTING
MAKE A FOCUS RECOGNITION FOR THE PERSON TO YOUR RIGHT
NAME THE CULTURAL BELIEF DEMONSTRATING, WHAT KEY RESULT IS IT AFECTING, WRITE OUT THE CARD AFTER THIS :) .
SHARE AN EXAMPLE OF YOU FOLLOWING THE STEPS FOR THE RESULTS PYRAMID
ANY ANSWER SCORES IF STAYES ON TOPIC :)
GROWTH THROUGH PRICE & FINANCIAL WELLNESS
THIS IS AN EXAMPLE OF ONE...
STRATEGIC ANCHOR
HOW DO YOU MAKE SURE TO "OWN" IT WHEN TAKING ACCOUNTABILITY.
YOU TAKE ON THE INTERACTION YOURSELF, TRYING TO FIX THE ISSUE YOURSELF.
THERE IS TRASH OUTSIDE OUR BRANCH SURROUNDING OUR ATM... YOU WERE TOLD TO GO PICK UP BUT REFUSED AND SAID BECAUSE IT'S *** ** ***
WHAT BELOW THE LINE BEHAVIOR DID THEY SAY IN THIS SENTENCE ?
NOT MY JOB
GO THROUGH THE CULTURE BOOST EQUATION ON YOUR OWN WORDS
MAKE SURE TO TOUCH ON ALL TOPICS OF OU CULTURE EQUATION
MAKE A FOCUS RECOGNITION, FEEDBACK OR FOCUS STORYTELLING
SHARE :)
DEFINE GROW IT
I THRIVE ON OPPORTUNITY THAT IGINITES GROWTH
WHAT ARE THE LAST 2 STEPS TO ACCOUNTABILITY
SOLVE IT AND DO IT
YOU NOTICE AN ERROR IN A MEMBER'S ACCOUNT AND DECIDE TO NOT DO ANYTHING ABOUT IT.
WHAT BELOW THE LINE BEHAVIOR IS THIS?
IGNORE AND DENY