Our Beliefs
These are the 3 Cultural Beliefs
Got it, Do it, Grow it
What is the goal for Net Promotor Score
80%
Growth through _____ & ________ ________
Price
Financial Wellness
What is the purpose of Suncoast?
To improve the financial lives of our members
The 4 levels of the Results Pyramid
Experiences, Beliefs, Actions, Results
I thrive on opportunities that ignite growth
Grow it
This is the app rating Suncoast desires to have
4.80
Be the members advocate
The amount of members we WILL have by 2030
2.5 Million Members
Beliefs are shaped by our ?
Experiences
I make decisions. I am trusted and supported. My voice matters
What is the desired annual membership growth?
11%
BONUS QUESTION: What day is Employee Engagement Day
10/19
Make sure to accept/decline by 10/4
In an effort to ensure our desired app rating. What is the minimum goal for digital banking on the scorecard.
80%
Actions and Results are driven by?
Our Beliefs
I confidently own every member and employee experience and find solutions.
What is Got it?
Suncoast values member loyalty. What is the minimum goal we should be striving for Experience Satisfation Score
4.70 out of 5
Suncoast wants to be envied in....
Digital Delivery
Behavior that tends to focus on what they can’t control and on why they can’t get results.
Being below the line
Experiences shape our beliefs, beliefs shape our _______ , _______ shape our results.
Actions
Personalized evidence that a C2 culture is being created. People often hang onto them as a reminder that others are seeing them demonstrate the Cultural Beliefs and the C2 culture.
Focused Recognition Cards
Starts and ends with a cultural belief. Tells a story of how that cultural belief was achieved.
Focused Storytelling
Gives appreciation for the cultural belief, but gives feedback as to how it could be shown better
Focused Feedback
The 4 steps to staying above the line
See it, Own it, Solve it, Do it
To achieve R2 Results, we must go from a _ _ Culture to a _ _ culture
C1
C2