Show:
VALUES
BEHAVIORS
COMPETENCIES
EXAMPLES
MISCELLANEOUS
100
An organizational orientation towards satisfying the needs of potential and acutal customers.
What is Customer Focus?
100
A joint or united intention or goal
What is Common Purpose?
100
Demonstrating active listening skills; paraphrasing informaton to ensure understanding
What is Communicating Effectively?
100
Associates Relentlessly and zealously direct their efforts toward gaining, --------- and serving customers.
What is Retaining?
100
What does the letter D stand for in the Acronym CDEEPR?
What is Diversity?
200
To show regard or consideration for each other, leadership, customers, etc...
What is Respect for Associates
200
A strong fondness, enthusiasm, or desire for the entire organization at U.S. Cellular
What is Passion about the company and jobs?
200
Staying current on policies and procedures and using the information to enhance customer interactions;utilize appropriate resources (other departments, OLR) to accomplish work objectives
What is applying Product and Technical Knowledge?
200
We will proudly provide the best customer satisfaction. Customers "Expect It!" We deliver.
What is our Vision?
200
What is CUPOFMETAL?
The Acronym for the Behaviors.
300
To give power or authority; to authorize; to enable or permit
What is Empowerment?
300
Reliance on the integrity, strength, ability; Hope or confidence in something
What is Trust?
300
Demonstrates care and empathy when responding to a customer's need;Strives for one call resolution avoiding unneccesary repeat contact or escalaton
What is Focusing on Customers?
300
*Follows Established policies and procedures for completing data input and other administrative tasks *Adheres to work schedule requirements (e.g. shifts, breaks, attendance, beneifit time) *Sets high standards for personal performance adn works to exceed objectives in the D.O. *Takes Responsibility for own actions *Manages multiple tasks, sets and manages priorities, and adapts to change
What is Ensuring Personal Readiness?
300
Check this daily for updates and changes to stay current.
What is the Buzz?
400
Difference; Unlikeliness; Variety
What is Diversity?
400
Susceptible of modification or adaptation.
What is Flexibility?
400
Uses a systematic approach to troubleshoot and resolve customer issues;manages calls in a timely, efficient manner ensuring that appropriate information is captured
What is Identifying and Resolving Customer's Needs?
400
(DAILY DOUBLE) *Builds relationships based on honesty and trust *Proactively provides assistance and expertise to other associates *Keeps promises and commitments *Shares critical information with others to facilitate team develpment *Deals with other associates in a fair, consistent, and respectful manner *Maintains a positive attitude when faced with change
What is Contributing to Team Effectiveness?
400
Weekly Newsletter with company updates and changes.
What is Dynamically Speaking?
500
Moral Principals
What is Ethics?
500
Eagerness; excitement for an object of keen interest
What is Enthusiasm?
500
Demonstrates an understanding of the short-and long-term implications of decisons; Implements creative, innovative approaches that are beneficial to customers and U.S. Cellular
What is Making Decisons?
500
Leadership Excellence, Associate Passion, Customer Advocacy, Superior Results.
What is the D.O. Business Model?
500
The recognizing company for our award winning Customer Service.
What is J. D. Power and Associates?