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CHANGE
More CHANGE
DECISIONS
DECISIONS
Ps and Rs
Foundations of Planning
100
3 steps involved in the change process
What is unfreezing, changing, refreezing?
100
Uncertainty that will follow, comfort of old habits, concerns of loss of status, money, personal convenience
What is why people resist change?
100
Turning the outcomes of the creative process into useful products, services or work methods
What is Innovation
100
Describes choices that are logical and consistent while maximizing value and achieving a goal
What is Rational Decision Making?
100
Primary managerial activity involves defining the organization's goals, establishes an overall strategy for achieving those goals, develops plans for organizational work activities.
What is planning?
200
Person who acts as the catalysts and assumes responsibility for managing the change process
What is a change agent?
200
Direct threats or force against resisters, may be illegal and undermines change agents credibility
What is coercion?
200
Identify problem, identify decision criteria, allocate weights, develop alternatives, analyze alternatives, select a alternative, implement, evaluate
What is decision making process?
200
Repetitive decision that can be handled by routine approach at a lower level of management
What is a programmed decision?
200
Strategic, operational, long-term, short-term, specific, directional, single-use, standing
What are types of plans?
300
Lewin's description of the change process
What is the Calm Waters Metaphor?
300
Outsiders that may be used when the change is going to be dramatic
What is a consultant?
300
Making a choice between 2 or more alternatives
What is a decision?
300
General guideline for making a decision about a structured problem
What is Policy
300
Related to the expected internal financial performance of the organization
What are financial goals?
400
Any alterations in the people, structure, or technology of an organization
What is Organizational Change?
400
structure, technology and people
What are types of change
400
Decision making that's rational, but limited, by an individual's ability to process the information
What is bounded rationality?
400
Explicit statement that limits what a manger or employee can do
What is a Rule?
400
Related to the performance of the firm relative to the factors in its external environment.
What are strategic goals?
500
Adverse reaction people have to excessive pressure placed on them
What is stress?
500
Ability to combine ideas in a unique way or make an unusual association
What is Creativity
500
Series of interrelated steps that a manager can use to apply a policy in response to a structured problem
What is a procedure?
500
Flexible plans that set out general guidelines and provide focus, yet allow discretion in implementation
What is a directional plan?