Principles of Professional Etiquette
Professional etiquette refers to __________ of ____________.
Code of conduct
_______________ is the closeness or nearness of two or more entities in space, time, or relationship.
Proximity
the process of building a positive relationship characterized by mutual understanding, trust, and empathy, often considered essential for effective communication and teamwork
Establishing rapport
Jane has missed a few training sessions because of her busy schedule. What could she do?
Set reminders for the training sessions
The practice of maintaining one’s body and clothing clean and neat, an essential aspect of presenting oneself professionally and maintaining public health standards.
Personal hygiene
What are the principles that should be upheld?
Respect, consideration and honesty.
Essential in both personal conversations and public speaking, this non-verbal communication skill enhances engagement and trust between participants
Eye contact
This communication skill involves fully concentrating, understanding, responding, and then remembering what is being said.
Active Listening
At 10:30 am, Mr. Black (the Supervisor) emailed Cedia to identify her location. She then informed him that he had approved for her to attend the training session. What could she have done?
Gently remind the Supervisor of approved sessions.
This guideline not only dictates the choice of your attire but ensures you align with the expected norms and values of your professional setting.
Dress code
Adhering to the key principles will enhance __________________
The overall learning experience.
In communication, this technique involves starting sentences with this pronoun to express feelings or thoughts personally and directly, fostering clearer and more responsible dialogue.
I statement
Conflicts and difficult conversations are _________________
Inevitable
Loanne isn't able to attend the training session because of issues beyond her control, so she reports to her duties. What else should she have done?
Inform HRD that she will not be in attendance.
This grooming activity, often overlooked, plays a crucial role in hand and foot care, impacting both health and appearance.
Manicuring and Pedicuring
______________________ is the quality of being willing to consider new ideas, perspectives, and experiences without prejudice.
Open-mindedness
This process involves deeply considering and evaluating one's actions, experiences, or emotions to gain insights, learn, and possibly make future improvements.
Reflecting
The awareness, understanding, and respect for cultural differences and the ability to behave appropriately when interacting with people from diverse backgrounds, crucial for effective cross-cultural communication.
Cultural Sensitivity
True or False......applying etiquette to Training sessions will not improve professional development.
False
Balance comfort with ____________________selecting attire.
Professionalism
_________________ is the habit of being on time or completing tasks within the agreed timeframe.
Punctuality
This form of non-verbal communication includes gestures, posture, and facial expressions, conveying feelings and intentions without words. It can contradict or reinforce the message delivered verbally.
Body language
This set of guidelines includes muting oneself when not speaking, using video to enhance engagement, timely logging in, and ensuring a distraction-free background, all aimed at promoting respect and efficiency in online learning environments.
Etiquette for virtual training sessions
Shella, a regular training session attendee, knows that introduction for each session normally takes 30 minutes, therefore, she always ensures that she arrives 30 minutes late. What should she do?
Make an effort to be on time for the training sessions.
What does CAPIT stand for?
Customer-focused, Accountability, Professionalism, Integrity and Transparency.