Communication
In the described situation, what behavior does the new team member exhibit that disrupts communication?
Behaving arrogantly and interrupting others.
Identify the stages of escalation and the phase of conflict
5-7, win - lose
How many traps does Stöwe et al list in his book “From colleague to manager: How to develop your leadership strategy” in total?
10
What’s one way to address meeting disruptions?
Communication rules / Constructive feedback / Meeting protocols
What is the leader’s most important duty in shaping team communication?
Guarding norms of communication to ensure respect and appreciation.
Name two of the signs what can indicate a conflict is moving from phase 1 ‘win-win’ to phase 2 ‘win-lose’?
Hardening, Polarisation, Restriction of perception, Decrease in communication
Tell three of the 7 mentioned traps
1.The “blind trust” trap
2.The “superman” trap
3.The “everything stays the same” trap
4.The “solidarization” trap
5.The “old friends” trap
6.The “peaceful competition” trap
7.The “old hands” trap
How can a leader build trust and empathy in a team?
Open dialogue / Team-building exercises / Active listening
What is the ultimate goal of organizing a conference to resolve team conflicts?
To ensure perspectives are grounded in valid justification and evidence.
Name two of the signs what can indicate a conflict is moving from phase 2 ‘win-lose’ to phase 3 ‘lose-lose’?
open aggression, destruction proposals, absolutism, together into the abyss
Explain the “peaceful competition” trap
Several people want to take on the role of manager
What leadership trait focuses on individual support?
Individualized Consideration