Communication
George Bernard Shaw said this about communication
“The single biggest problem with communication is the illusion that it has taken place”
What happens unconsciously 5 times every second?
The brain is scanning the environment and asking itself, “is it safe here? Or is it dangerous?”
What are the nine universal needs?
What is the foundation question?
What do you want?
From the kickstart question - what do the 3 P's stand for?
1. Projects
2. People
3. Patterns
The secondary question to the foundation question that typically stops people in their tracks
What do you really want?
What is the fundamental organizing principle of the brain?
The risk-and-reward response.
The difference between wants and needs outlined in Rosenberg’s model
Wants – Are surface requests; Needs – Go deeper.
The first word of a question should start with which word?
“What”
What does AWE stand for?
And what else
Why does the author refer to the foundation question as the goldfish question?
It often elicits a response that is slightly bugged-eyed, and a mouth opening and closing with no sound coming out.
What are the four primary drivers that influence how the brain reads any situation?
Who is responsible for unheard requests?
What are 2 reasons the question "Why" should NOT be used with people you're managing?
What are the 3 vicious circles that plague our work place?
1. Creating over dependence
2. Getting overwhelmed
3. Becoming disconnected
Why is the foundation question so difficult to answer?
We often don’t know what we actually want.
What is another name for the fight-or-flight response?
“Amygdala hijack”
What does recognizing the "need" do?
It gives you a better understanding of how you might best address the "want"
How does Peter Block define adult-to-adult relationships?
Relationships in which you “are able to ask for what you want, knowing that the answer may be no.”
What are the 4 guidelines for asking the awe question?
1. Stay curious, stay genuine
2. Ask it one more time
3. Recognize success
4. Move on when its time