Admission
Name all the applications BMCC offers for admission?
A) Undergraduate: freshman & Transfer
B) Non Degree
C) Readmit
D) Second Degree
Name ways in which students can enroll in a payment plan?
A) online through CUNYFIRST
B) through Nelnet
C) In Campus in person
Name at least 4 verifications forms
V1 Dependent Verification
V1 Independent Verification
V4 Dependent Verification
V4 Independent Verification
Name ways that a student can place a transcript.
On Cunyfirst
Parchment
Name a place through the resources we offer where you can obtain a collection agency contact reference
CCR- Call center support
What is something all applicants will need in order to apply to BMCC?
Transcripts
must have complete High School or have a High School Equivalency
Name all type of fees that is included in a student Tuition bill
Student Senate Fee
CUNY Consolidated Fee
Student Activity Fee
CUNY Technology Fee
Name at least 4 verifications forms
V1 Dependent Verification
V1 Independent Verification
V4 Dependent Verification
V4 Independent Verification
Name something that proves student is enroll.
Enrollment Verification
Schedule Builder
Transcripts
Name something that will happen if you refer someone to call Panther Station
A) redirecting call to another agent
What is a process an applicant will need to complete if their GPA 1.5? (provide all suggestions)
Must complete Cuny application
Must pay application fee
Must submit all documents required for admission such as transcripts and high school diploma
after receiving denial letter must write an essay for Second Chance
Lastly submit a Second Chance form
Besides "King and Queen" what are some other royal titles?
Prince - 32
Duke - 23
Princess - 17
Lord - 11
Baron - 9
What steps will be needed to complete loan request if is first time?
Must complete Entrance Counseling
Must know how much to borrow or take a look at the borrowing chart
Must complete Master Promissory Note
Complete Direct processing form on Cunyfirst
Name one source that provides direction on how can a student create a class schedule.
How to Instructions (registrar website)
Name possible alternative solutions that you will provide to a caller who is trying to reach a department that is not part of our 4 departments.
A)Confirm if you find an specialist before transferring.
B) Provide the office's contact information for the Department that the caller needs to contact such as Email and Phone Numbers
What are ways you can identify if a new student will be able to enroll for classes. (CLUE: Freshmen & Transfer)
Must check to see if student was admitted.
Account must be term activated.
Must have advisement required to meet an advisor.
Must submit MMR and Immunization records
Transfer student must have their transfer Credit Evaluation completed before meeting an advisor
Name something that you buy frozen!
Ice cream- 40
Vegetables - 21
TV dinners, frozen meals - 16
Pizza - 6
Fruit - 5
What is the first thing that will happen if a student's drops GPA and what should do they do? (full details required)
Probation for SAP
Complete a SAP
Must have Counselor Statement by scheduling an appointment with a counselor at the BMCC Counseling Center
Meet an academic advisor and have their Academic plan
Upload an Unofficial Transcript
Name all steps student must take to graduate
-be enroll in their last course (complete all courses required)
-apply for graduation
- have at least a 2.0 GPA
- must have one writing intensive course
Name at least 3 three programs that allow students to expedite their graduation
Name something people do when they have extra time in the morning!
Read - 53
Sleep - 10
Eat - 9
Exercise - 8
Watch TV -6
Name something that puts people to sleep!
Medication - 22
Reading - 16
Music - 14
Television - 12
Boring movie - 8
Name a big animal with a short tail!
Elephant - 39
Bear - 24
Giraffe - 8
Pig - 7
Rhino/Hippo - 5
Name a food you buy more than one at a time of!
Potatoes - 24
Eggs -22
Apples - 10
Bananas - 10
Grapes-7
what is the 4 things you should do before you begin your shift and start taking calls. (list all possible answers)
Check CCR announcements
Check Teams "General" in Enrollment Support Services tab for Announcements
Check Quality Corner to enforce tips and suggestions on how to handle calls
Check Contact Center Staff only for Announcements