Card
9 working days
After how many days can we re-order a card?
1-3 working days
How long does a SEPA payment take?
How many STAs can one person operate at once?
15
How many mobile wallets can a card be in simultaneously?
Agent-RP-Updates
Where do I find the workflow to self-report as sick?
50
How many card transactions can you make each day on a single card?
£10,000 per day
What is the limit on outbound international payments from a GBP account?
£7 per month
How much does the business toolkit cost?
The customer should see a button ‘Add to Apple/Google Wallet/Pay’ on the card page
How do I self-serve adding a card?
The last 5 digits of the card OR a valid ID document
What will I need to provide, when logging in, if I don't remember my password?
5 active cards per account, per week
How many virtual cards can I create?
Burundi
Name a country we cannot accept payments from
A fee of £3 or a 0.7% charge (whichever is higher)
How much does it cost to deposit cash on a BCA?
Samsung Pay
Name a mobile wallet which the customer cannot self-serve to provision
Write your account number on the back
What must I do to my cheque prior to posting it in?
£5000
What is the maximum amount I can hold in a kite space?
2% conversion fee
What will we charge if EUR is received to a GBP account?
Only a PSC can do this
For a limited company, who can start the application?
Maximum of £525 (cumulative) (not to be shared with customers)
How much can I spend on a mobile wallet in the first 24 hours after adding?
You’ll both receive an access pass for a free individual visit to the National Trust!
What happens when I refer a friend to Starling (as a customer)
Any merchants with the MasterCard codes including:
MONEY_TRANSFER = 4829;
BETTING = 7995
GOVERNMENT_OWNED_LOTTERIES = 7800
GOVERNMENT_LICENSED_ONLINE_CASINOS = 7801
GOVERNMENT_LICENSED_HORSE_DOG_RACING = 7802
QUASI_CASH_FINANCIAL_INSTITUTION = 6050
QUASI_CASH_MERCHANT = 6051
Are there any merchants I cannot use virtual cards with?
Can accept funds via SEPA, SWIFT and TARGET2
What payment types can our '3L' BIC accept?
Either the customer or business name is fine
What name can we accept on a cheque which is being deposited to a BCA?
To do this the customer will need to make a payment over £2500 and let it decline. Then immediately retry the payment but with Chip&Pin
5.36% AER
What's the rate on a PCA fixed saver?