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QE Categories
Product Knowledge
After Sales
Guest Services
Wild Card
100

building relationships with our guest.

What is Engagement?

100

The new Trail running shoe that is an adaptable, long-distance shoe for confidence on training and adventure runs.

What is the Norvan LD 4?

100

A form that an Arc'teryx guest can fill out to get help with limited warranty inquiries

What is a product service request form?


100

The platform to check an RMA status

What is Reverse logix?

  

100

The biggest swifty on the team

Who is Rikki?

200

Understanding our guest's needs and what they have been through

What is Discovery?

200

A Jacket with a 217-step process in manufacturing

What is the Alpha SV?

200

An Arc'teryx Brand store that offers full service repairs

What is an Alpha Store?

200

A useful resource that you can utillize to find SOPs, IRMs, templates, and more (not sponsored)

What is Knowledge Base?

200
An individual who recently went to Columbia (and is potentially from there)
Who is Mafe?
300

display and delivery of owning our guest's problem or interaction.

What is Ownership?

300

The newest Women's softshell jacket in SS/25 designed for Alpine climbing

Wha is the Psiphon Hoody?

300

The usual and customary wearable life of the product.

The manner in which the product is used directly impacts the usual and customary wearable life of the product, as materials will deteriorate and fade over time and moving parts will also wear.

What is the Practical Product Lifespan?

300

The names of the individuals that you tag when going through the LSO process.

Who is Stephanie Hand and Drew Ferguson?

300

A proud owner of the Veilance Nomin Backpack

Who is Colten?

or

Who is Christian?

400

Ensuring our guest's concerns are fully resolved

What is Solution?

400

The rugged mountain biking shell that is set to release in Spring/Summer 2025.

What is the Rhoam Shell Jacket?

400
A points system used in the After Sales department to determine if a product is beyond or possible to repair
What is Garment Score?
400

The 4 places where notes should be left if a guest *calls in* about a lost parcel refund.

What is Reverselogix, Salesforce Order Page, the Guest Profile, and case?

400

(Likely) the best hairstylist on the team

Who is Melissa?

500

captures actions that are related to internal processes

What is Process?

500
A product that was originally designed for military use that created the foundation of the LEAF program 
What is the Bora?
500

A zipper that can be serviced and repaired in-store / on the spot

What is a Vislon Zipper?

500

A fraud score that would automatically cancel an order

What is a fraud score of 100 or more?
500

A lover of Mint Chocolate Chip Ice cream

Who is Shanna?