Verbal Villains
"It is what it is", is what type of verbal villain?
Guru
Identifying and understanding another's situation, feelings and motives, is known as what?
Empathy
The process of interpreting information based on what we are experiencing is known as _____
Perceiving
What are the 3 transition skills?
Concreteness
Genuineness
Self-Disclosure
Which 2 actions make up The Action Stage?
Confrontaion
Immediacy
An excessive use of self-disclosure is known as what type of verbal villain?
The Historian
Empathy is comprised of 3 main actions. What are they?
Listening
Understanding
Communicating
Name 2 of the 4 types of verbal requests.
Request for Action
Request for Information
Request for Understanding/Involvement
Request for Inappropriate Interaction
When a helper is real and honest with the helpee, this demonstrates _______.
Genuineness
The first step to making confrontation less intense between the helper and helpee is __________
Establishing a solid base relationship based on mutual trust and support.
The following statement is an example of which verbal villain?
"You think YOUR having a bad week? Wait until you hear about mine!"
The One-Upper
Name the 3 types of reflection.
Reflection of Content
Reflection of Feeling
Reflection of Meaning (Empathy Statement)
A.) "I'm feeling pretty sad lately and would like to talk about it."
B.) "I don't feel too happy lately"
Which example is a direct verbal request and which is indirect?
A.) -Direct
B.) -Indirect
What is concreteness?
The ability of a helper to correctly identify feelings and experiences in a concise way.
Understanding the various feelings and experiences that are present between one's self and another individual is known as _________
Immediacy
An individual who does not atend to the helpee's feelings and searches only for facts is an example of which verbal villain?
The Detective
What is the Empathy Formula?
"You feel ______ because ______."
Recognizing what emotions another person has when they are describing both covert and overt feelings, is known as _______
Emotional Intelligence
When a helper shares relevant information that reassures and aids the helpee to a solution, this is called _________
Self-Disclosure
Focusing on the relationship as a whole and using self-involving statements are examples of _________
Immediacy
If the helpee is lead to feel guilty, which verbal villain is at play?
Hangman
Is warmth primarily verbal or nonverbal?
Nonverbal
Are actions such as tapping your foot, slumping in a chair, or wearing a bright red suit descriptive data or inferences?
Descriptive data
What are the 3 goals of open-ended questions?
To obtain information
To clarify
To pinpoint
What are the 3 rules for immediacy?
1.) Have a solid relationship
2.) Have sensitivity and timing
3.) When the helper is able to limit defensiveness