Holly did what?
This resulted in an argument with Lockwood where she interrogated him on the hiring process.
What is sitting in Lucy's chair?
On the side of the house, part of Lockwood's past.
What is a lavender bush?
"We're not in a mess! And, by the way, we can't stab a suspect! I keep telling you this!"
What is Lavender Lodge?
"Well that was horrible. The decor in that bedroom [...] None of the colors went at all."
Who is Lockwood
This is the advice provided by the agency to deal with this spirit.
What is hanging rosemary in the cellar?
Holly talking about this with Lucy made her angry as she beat up Esmeralda.
What is confirming appointment time with Lucy?
This rule establishes fair and even distribution of a prized good in the agency.
What is the biscuit rule?
"These are my work clothes"
"Who says I want to look pretty for anybody? I'm an agent! I've got a job to do!"
What is Lockwood and Lucy's 'case'?
"Like a cross between a demented sailor and a bag lady."
Who is skull?
Client reports two cobwebby ladies in Victoria Park that dissolves as witnesses approach.
This is the advice given to this complaint.
What is 'safely ignore'?
This made Lucy try to think of ways to critique unreasonable things, such as the 'width of her thighs'
Holly showed up with three teas, one for each.
A strong and teak colored tea, a milky brown tea, and one that had the strength and consistency of wet earth.
What is Lockwood, Lucy, and George's tea preferences in order?
"What's with you? You're like a toddler [...]"
"Don't try to flutter your eyes at me. It doesn't work with empty sockets"
What is Skull mocking Lucy about finding the source?
"Yes, but he's clearly lying! Look at this place!"
Who is Lucy?
You encounter a ghost that is tied to an armchair. Using iron chains, you set up a primary barrier. This item should be used as a secondary barrier.
What is lavender crosses?
Lockwood claimed this change was because Lucy made him more open.
What is calling Holly Munro 'Holly' instead of Ms. Munro?
The best person to ask for an emergency tea bag while on a case.
Who is Lockwood?
"I've got no problem with [..]"
"Er, that's a slight exaggeration."
What is Lucy and Skull discussing Holly?
"Want me to run them off?
Who is Kipps?
You're in a pinch, and a ghost is coming towards you. No rapier in reach. The ghost is able to manifest as ectoplasmic coils. This would be a handy accessory to use against it.
What is silver (or Lucy's silver necklace)?
This is the beginning of the resentment from Lucy to Holly.
What is skip the normal hiring process?
Second most important rule regarding selection of cases. This always holds firm, no negotiating.
What is the dibs rule?
"Why what have you found?"
"That's not going to happen, as well as you know."
"Says who? You spend most of your time cheering when we nearly die!"
"Not on the floor, they'd probably get some disease."
Who is George?
In combination these indicate a specific room: lavender, ornamental house-guards made of iron and silver.
What is a safe room?