Customer Service
What are some ways we can personalize each call?
Saying the clients name, mentioning something about the property, congratulating them for FHB, resuring them on our services
Where do find quotes in Attik
Worklists
Do we offer solar panel inspections across all brands?
What´s Pehebe´s favorite movie?
Event Horizon
What is the best way to respond when someone needs a ¨manager¨right away and we need to send them to CST?
We can let them know that the managers are busy at the moment and will get back to them as soon as possible
True or False, for standalones, we need to add BA and LA.
True, we need to add the no agent profiles
True of false: we can offer a disccount to all client regardless of their sentiment towards pricing
False, we use discounts as a last resort to help us with closing the sale
What´s Leah´s favorite color?
Canary Yellow
What is a good way to handle the ¨you guys are too expensive¨objection?
Highlight benefits such as same-day report, PAC, experience in business, and detailed reports
Do clients need to be under contract to schedule an inspection? and do we select the drop-down for all inspections?
Yes and Yes, client needs to be under contract or have an offer peding acceptance or have a timeline for contract signature.
True or False: We can do all types of inspections for Tenants
False, we can only do mold.
What´s Celi´s favorite tv show?
Breaking Bad