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WHAT YOU KNOW
FIRST THINGS FIRST
SERVICE
New Orleans
100
IM BEIGE AND I LOVE TO QUACK.
RAVIOLI
100
CAN A GUEST USE THEIR GROUPON DISCOUNT TO INCLUDE ALCOHOL BEVERAGES.
YES
100
WHAT DO I DO WHEN I FIRST COME TO WORK.
CLOCK IN
100
How much time should it take to refill/deliver a guest drink once they have requested another one?
What is 5 minutes...
100
The late Betty Guillaud, a gossip columnist from the Times-Picayune used this term first in the early 1970s to compare life in New York City to life in New Orleans.
What is the Big Easy...
200
NAME ALL ITEMS THAT COMES IN SHRIMP & GRITS.
GRITS, SHRIMP, PICQUILLO PEPPERS, SAUSAGE, ONIONS, SHRIMP VELOUTE AND EGG
200
DOES AN 20% OFF COUPON THAT WE GIVE GUEST INCLUDE ALCOHOL.
NO
200
These 3 things need to happen before an employee is documented.
What is Training, Ensure Competency and Coaching...
200
If a guest orders and alcoholic beverage, how should the server respond?
By upselling. Offer premium brands when they order generic.
200
New Orleans is called by this name because of the original town-the Vieux Carré, also called the French Quarter-was built at a sharp bend in the Mississippi River.
What is the Crescent City...
300
NAME ALL ITEMS IN FETTUCINE DISH.
TURTLE, SHERRY REDBEANS, QUAIL EGGS, GARLIC, THYME, SHALLOTS AND SQUID INK PASTA.
300
WHATS THE NAME OF THE BOOK THAT DESCRIBES OUR BRAND STANDARDS.
RED BOOK
300
WHATS THE TERM MIS EN PLACE MEANS
PUTTING ALL ITEMS IN PLACE TO WORK
300
How soon after delivering a item to a guest should you ascertain satisfaction?
What 2 minutes....
300
The city of New Orleans was under Spanish rule for this many years.
What is ....For 40 years
400
IM GREEN AND I LOVE TO TOP THEM TOMATOES.
JALAPENO PEPPER
400
WHAT SHOULD ANYONE DO WHEN A GUEST ORDER A MIXED DRINK.
UPSELL
400
IF I WORK MORE THAN 5 HOURS WHAT IS MANADATORY OF ME.
TO TAKE A BREAK
400
How soon should the server collect payment once the check is presented to the guest?
What is 5 minutes....
400
WHAT IS THE HRS OF SERVICE?
6AM-10PM 6AM-11PM
500
IM LIGHT AND FLUFFY AND I WANT THREE AT A TIME.
What is PANCAKES
500
WHAT IS THE GRACE PERIOD FOR CLOCKING IN AT WORK.
7MINUTES BEFOR AND AFTER
500
FIRST IN FIRST OUT
What is FIFO
500
After the hostess/host seats a guest at thier table what would be the next step in service?
What is notify them of who their server is going to be.
500
WHATS GOES DOWN ON EVERY SUNDAY.
SECONDLINES