Show:
Keys
Opening/Closing
Crisis Response
Misc.
Who's Who?
100
Where are the desk keys located?
What is in the drawer under the desk
100
You arrive to the opening shift but the sup isn't there yet. What do you do?
What is go through the utility access door and begin opening the desk (turn on computer, unlock gate, turn on automatic door switch)
100
What piece of information can you refer to when dealing with most crises that occur at the desk?
What is The Crisis Response Chart (located at every desk)
100
What websites should you direct residents to if they inquire about a tour?
What is tour.msu.edu
100
Who are the Level III Supervisors for University Village?
Who is Radiance & Lazarius
200
You're doing a key audit and notice that a key is missing from the cabinet but is not checked out in liveon. What do you do?
What is 1) Check the equipment binder to see if it was checked out there AND/OR 2) Check LiveOn to see who the last person was who checked it out AND/OR 3) Email the sups and the OC to make them aware of the issue; Also on D2L (Resource binder --> Forms & Processes)
200
Where is the automatic door switch located?
What is in the utility access room
200
You're working and realize that you don't remember your new login password. You then lock yourself out due to too many failed attempts. What do you do?
What is call IT to get it reset (number located on D2L; Resource Binder --> Forms & Processes)
200
What website should you direct residents to when they need to fill out a maintenance request?
What is liveon.msu.edu/apartments
200
Who is the primary CSS for University Village?
Who is Norma Ruiz
300
A resident comes to check out a 15 minute loaner key. How would you log this in the LiveOn system? (What would you put in the description?)
What is key core and the reason for checking it out (e.g. AB 354; Locked key in bedroom)
300
What are the things, behind the desk, that you must do while closing?
What is shut down the computer, take out the trash/recycling, close & lock the gate, turn off the automatic door switch, close the door to the key & package room, sweep, wipe down desk
300
You're working at the desk and an unruly resident comes and starts yelling at you for a lock change that was just completed. They begin reaching behind the desk, making you feel really uncomfortable. What do you do?
What is close the gate OR go to the key & package room and close the door AND call for help (Sups, OCs, ACD, CD, Police)
300
A resident comes to the CC to print a paper but the printer in the lobby isn't working. They ask can they print behind the desk. What do you tell them?
Tell the resident you will inform someone of the issue (Brittany AND/OR Paul) but unfortunately, residents are no longer allowed to print behind the desk. Refer them to other printing services on campus!
300
Who is the OC for University Village?
Who is Amanda Maas
400
What are the only keys in the UV key cabinet that go by apartment number?
What is mailbox keys (located in the back of the key cabinet)
400
What are the things, in the community center, that you must do while closing?
What is check ALL of the windows and doors to make sure they're locked, empty & turn off coffee pots, turn off TV and/or fireplace
400
In the event of an crisis at the desk, who do you call first?
What is refer to the crisis response chart; depends on the time and day
400
True or False: You can use scotch tape to post up necessary things at or around the desk
What is False. Please do not use scotch tape at ALL when posting things at the desk. Please use the painters tape provided. Which can be found in the cabinet beside the desk, on the left.
400
It's 11:58pm and the main door aren't locking. Who is the first person you call to lock them?
Who is the RA on duty
500
How do you pull a key core report for UV?
What is 1) Login to RMS 2) Go to the 'Reports' tab 3) Click on 'Customized Reports' 4) Click on 'Admin' 5) Scroll down to University Village and press continue; Also located on D2L (Resource binder --> Forms & Processes --> Process-Keys)
500
You're closing the desk but you realize that one of the doors in the community center is unlocked and still opens even when it's closed. What do you do?
Grab the desk keys and use the Allen wrench to lock it!
500
What are the 3 numbers that you can utilize when a crisis occurs at the desk?
RA on duty, Sup on duty, & CD on Duty (South Neighborhood)
500
True or False: The packages in UV are sorted by last name (just like in Brody!)
False! Packages are sorted by building number not last name.
500
Brittany Hamilton-Reed & Paul Rinella are two of the live in staff for University Village. Who is the CD? Who is the ACD?
What is Brittany is the ACD. Paul is the CD