The Implementation Challenge

Goal Getters

100

How many countries are covered by ESA Team?

• 4
• 3
• 2
• 5

4

200

Who was the 1st CIM manager to implement Vestas solutions in CAC

• Herman Burgos
• Mariandre 
• Jose Hurtarte
• Adriana Quintero

Herman Burgos

300

How many colleagues in LAM have PMP certifications?

• 2
• 5
• 3
• 6

5

400

How many CIM members are there in LAM?

• 24
• 21
• 19
• 18

24

500

Which of the following are the 6 scorecard KPIs?

• Business Go Live Timeliness, Escalation Resolution Timeline, Go Live Timeline (Asana), Over Project Cycle time, Closing Stage Timeline, CSAT: Enhance Onboarding Experience
• Business Efficiency, Customer Satisfaction, Project Management, Financial Performance, Operational Timeliness, and Risk Management
• Project Cycle Time, Customer Satisfaction, Escalation Handling, Go Live Efficiency, Stage Completion Timeline, and Operational Timeliness
• Business Timeliness, Project Completion Time, Customer Experience, Operational Performance, Risk Resolution, and Financial Management

Business Go Live Timeliness, Escalation Resolution Timeline, Go Live Timeline (Asana), Over Project Cycle time, Closing Stage Timeline, CSAT: Enhance Onboarding Experience

Agile Adventures

100

Which of the following is NOT a key responsibility of the Customer Implementation Manager (CIM) during the implementation?

• Deep diving and documenting customer processes following the scope
• Capturing the AS IS and creating the TO BE
• Validating that the SDD matches the customer proposal
• Signing off the contract during the pursuit stage

Signing off the contract during the pursuit stage.

200

How many scorecard KPIs do we have?

• 4
• 5
• 6
• 7

6

300

Who in CIM LAM has been working at Maersk for the greatest number of years?

• Lucia choc
• Rafael Machado
• Claudia Magues
• Rubens Palma

Rafael Machado

400

Who among the following has NOT been the CIM Manager for Panama in the Central American and Caribbean (CAC) region?

• Sandra Acedo
• Carolina Moreno
• Lucía Choc     
• Claudia Magues

Claudia Magues

500

Which of the following are the pillars in CIM?

• Standards, Capability Development, Performance, and Quality
• Strategy, Management, Development, and Efficiency
• Innovation, Training, Performance, and Quality
• Planning, Execution, Development, and Maintenance

Standards, Capability Development, Performance, and Quality

Problem-Solving Prodigies

100

What was the original purpose of the Maersk star logo painted on the funnel of the S.S. Laura?

• To symbolize hope and prayer
• To represent the company's global reach
• To honor a fallen sailor D. To mark the ship's maiden voyage

To symbolize hope and prayer

200

Which of the following is NOT a focus in CIM?

• Scope management
• Risk management
• Customer satisfaction
• Financial planning
• Financial performance

Financial planning

300

Which of the following is NOT a responsibility of the CIM during the handover process?

• Early involvement in mapping processes
• Validating the SDD matches the customer proposal
• Reviewing the AS IS when handy
• Managing financial aspects of the project

Managing financial aspects of the project

400

What inspired the creation of the iconic Maersk star logo? Options:

• A star seen during a stormy night 
• A star seen while praying for his wife 
• A star seen during a business meeting 
• A star seen while navigating through icebergs

A star seen while praying for his wife

500

Which of the following is NOT a key point in the Customer Implementation Dashboard?

• Insights into ongoing customer onboarding implementations
• Projects under escalation due to various risks
• Financial performance of the projects
• LAM CIM KPI Monitoring

Financial performance of the projects