E-Bikes
The most recent e-bike trek has launched
What is Ponto Go!
The product that will make a rider more visible to a driver while the sun is up.
What is daylight running lights
(Research shows that riding with a flashing, daylight-visible rear light is the single most effective measure a cyclist can take to increase their likelihood of standing out to drivers.* Bontrager Daytime Running Lights are designed with a specific flash, focus, and range to make them more visible during daylight hours.)
The format of every new note in a layaway or workorder should always lead with.
What is "DATE - NAME"
e.g. Apr 30 - Boris
The age when a helmet should be replaced
What is 5 years.
(Once the foam is compressed, you are reducing the safety margin you have.
A heavily used helmet is going to be exposed to ultraviolet light from the sun, and it might be repeatedly tossed into a locker or a car, where summer temperatures can top 120° F)
The guarantee on Bontrager and Trek aftermarket components, apparel, and accessories.
What is "30-Day Unconditional Guarantee"
If for any reason you're not satisfied with a Bontrager or Trek aftermarket purchase, return the item, along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride.
*componentry sold as part of a bicycle is excluded*
The name of the bosch system on the Marlin 6+ & Marlin 8+
What is Bosch Smart System
(The new bosch system and the Purion 200 allows for more customisation and integrates with the The eBike Flow app)
The level of lock we recommend to all customers
What is level 12
The method to verify an item is correct when picking transfers
What is "Scan & Select"
(Always check you have the correct item(s) by scanning the UPC. Correct transfers keep our inventory tidy)
The product that most trek bikes have a mounting point for
What is a kickstand/water bottle cage
The final things to cover with a customer before they leave with there brand new bike?
What is
1) bike registration in ascend
2) 1 month checkup and 15% off most accessories for the first 30 days.
*This is a great time to ask if you can send them a quote with some ideas of add-ons they will benefit from*
3) Free 12 month deluxe service
The lowest priced e-bike we currently have in stock and what is the price??
What is Townie Go! 7D Step-Thru!
Citron for $1999.99! WOW
The core feature of the Smith Payroll Helmet
What is e-bike certified
The orders@westpointcycles email address is used for
What is sending special order paperwork
(This mailbox is not monitored. By sending the email from the transaction it allows admin to quickly print paperwork and assign it to incoming special orders)
The 3 models of cycling shorts around $200 to learn as a starting point.
What is
- Rapha M & W Core Cycling Bib = $195
- ASSOS Men's Mille GT Half Shorts = $190
- ASSOS Wm's Uma GT Half Shorts = $190
*There's lots to learn. Start your knowledge with some key products and expand from their*
The adventure doesn't stop in British Columbia. What trips can we recommend allow our customers get the most from their new bike
What is trek travels
The type of motor and torque on the Ponto Go!
What is BEP - 60NM of Torque.
The acronym MIPS stands for
What is a Multi-directional Impact Protection System
(MIPS is a head-protection system designed to enhance the safety of various helmets. Rotational motion results in shearing and/or stretching of brain tissue and increases the risk of brain injuries.)
The place where a warranty should be processed.
What is Ascend Transaction (tick the warranty button) then complete a form and place it in the bin for processing.
(We want you to gain the confidence to find a brand policy and make a correct assessment for a warranty, when in doubt ask a manager)
The 4 dots we collect so we can recommend bikes and add-ons to a customer
What is context, goals, research & concerns
How much less does the FX+2 weigh compared to the Verve+2 (to the nearest lb)
What is 11lbs (20%)
(Verve+ 2 = 51.5lbs)
(FX+ 2 = 40.1lbs)
What is 1 key for all your locks.
The place we store a customer's new lock key number
What is the notes section on a customer profile
The 10 accessories over $50 that a customer can get to allow them to get the most from their new road/gravel bike!
What is
1) Helmet 2) Lock
3) Lights 4) Rack
5) Bags 6) Shoes
7) Pedals 8) Flat fix kit
9) Shorts 10) Jersey
11) Floor pump 12) Bike computer
What is
-> Active Line = 40nm
-> Active Line Plus = 50nm
-> Performance Line = 65nm
-> Performance CX = 85nm