Modules 1-3
Building Key _______ Skills
Leadership
What is accountability?
the fact or condition of being accountable; responsibility
Leaders find it to be ___.
Leaders are ___.
Leaders have ____ .
Leaders find it to be hard work.
Leaders are too busy.
Leaders have fear.
Why is it important for employees to know there is an accountability process in place that leaders use?
• Employees will do things because they know leaders will follow-up with them.
• It will help the employee know, understand and strive for the expectations that the leaders set.
• So employees know that you mean business.
Amphastar has __ different locations
6
List 3 characteristics or qualities that make someone a “Good Leader”
Accountability
Takes Responsibility
Great Listener
Good Communication Skills
Fair
Being Organized
Ability to make decisions and take action
What are the main contributing factors to poor performance among employees on your team or in your organization?
• Unskilled or unmotivated employees.
• Supervisors not being clear.
• Lack of clear objectives.
• Objectives are always changing.
• No accountability process in place.
Adults need to know there is an accountability ___ in place.
It is ____ to ask people to do something. They are not going to do it just on the request alone.
Adults need to know there is an accountability process in place.
It is not enough to ask people to do something. They are not going to do it just on the request alone.
What challenges will you have to overcome to be more visible and engaged with your team?
• I have to make sure I create time in my schedule.
• I should cut down on meetings to make more time.
• I should schedule time to visit the remote locations.
• I can delegate some of my routine duties to free up some time.
• I will get over my fear and reluctance to do so.
What does SOP stand for?
Standard Operating Procedures (SOPs)
When seeking to make your instructions crystal-clear, it is essential that you let them know why it is important.
True
What hinders the face-to-face time you spend with your employees?
• Too many reports to write.
• All the meetings we have.
• Too busy getting my own work done.
Leaders need to ____; they need to move in the direction of their employees.
Monitoring employees allows you to give ___ about
performance.
Leaders need to engage; they need to move in the direction of their employees.
Monitoring employees allows you to give feedback about performance.
Let's Share
Chris is one of your employees. You have heard from some of your other employees that Chris regularly takes extra long lunch breaks. Yesterday, Chris’ break was a good 30 minutes too long and because it was such a busy day, one employee had to miss their break in order to cover for Chris.
Use the six-step accountability process to provide constructive feedback
Who is the Environmental Health and Safety Lead at IMS?
Sandra Sinclair
In a two-way communication, it is the __________ responsibility to ensure that the receiver has understood the message clearly.
sender’s
What do you currently do to hold your employees accountable?
• I follow-up with them on specific projects to ensure they are making progress.
• I meet monthly for one-on-one sessions with each member of my team.
• I set clear expectations and let them run.
Step One: Get to the ___.
Step Two: Express your ___.
Step Three: _____ your expectations.
Step Four: Explain what ____ the event.
Step Five: Frame the ______.
Step Six: Explain how you will ______ .
Step One: Get to the point.
Step Two: Express your feelings.
Step Three: Clarify your expectations.
Step Four: Explain what triggered the event.
Step Five: Frame the consequences.
Step Six: Explain how you will follow-up.
Accountability conversations should follow a routine, whether the conversations happen daily, weekly, or monthly. What routine would work for you and your department?
• I would only have time to follow a monthly accountability meeting with each employee on my team.
• With a team my size, I could meet with two employees every week for 30 minutes. This would allow me to meet with an employee every four weeks.
What is the name of the system used for Timesheets, Payroll, Direct Deposit, etc.?
Dayforce
The metaphor of the lobster refers to:
The importance of stepping outside one’s comfort zone.
Think back and recall times when you did not hold employees accountable. What were the results?
• The work was not completed on-time or properly.
• There was no change in behavior.
• Other employees grew resentful.
• Other employees also started to have poor performance.
• Team morale when down.
• It created more work for me as I had to fix mistakes all the
time.
Overcome your ___ and busyness.
_____ the fact that it is hard work.
______ engagement.
_____ the six-step process.
Overcome your fear and busyness.
Get over the fact that it is hard work.
Understand engagement.
Follow the six-step process
Which of the six steps in the accountability model will you have the most difficulty with and why?
• Frame the consequences. I am often afraid that the follower I am talking to will think I am overreacting.
• Getting to the point. I feel like I should make small talk before having this type of conversation.
• Explain how I will follow-up. I am not good with follow-up, I am always so busy.
Who are the founders of Amphastar/ IMS?
Jack Zhang and Mary Lou