Random Randall
I would like to downgrade to Spectrum TV Choice and I currently have the Silver package. Can I do this?
No.
The account must not currently have or have had Spectrum TV service within the past 30 days in order to qualify for TV Choice.
I am having internet issues. I have tried resetting the modem and router and still no dice. Can you help me?
Transfer to Internet Repair
Name 3 channels listed in the Sports Pack
PR138 (Spectrum TV Product Details)
Big Ten Network (BTN)
ESPN College Extra
ESPN News
Golf Channel
MAV TV (Motorsports Network)
MLB StrikeZone
NBA TV
NFL Network
NFL RedZone
NHL Network
Olympic Channel
Outdoor Channel
Tennis Channel
What is included in TV Silver and how much is the package?
HBO, Showtime, Digital Tier 1
$30 per month
GEN3384 (Standard Rate Chart for SPP and SPP 2.0)
What speeds of internet do we offer?
SIA: 30mbps download X 4 Upload
Internet 50: 50mbps download X 5 Upload
Standard: Up to 200mbps download X 10 Upload
Ultra: Up to 400mbps download X 20 Upload
Gig: 1000mbps download X 35 Upload
PR131 (Spectrum Internet Product Details)
I currently have standard internet. Can I get a promotion for adding Select?
Please answer yes/no. Also provide the promotional price if applicable and the Co-Pilot article.
Gen 2326
Yes. $89.98* (44.99 Spectrum TV Select + $44.99 Spectrum Internet)
*Wi-Fi not included
I already have my services set up, I just need the Contract Buyout information sent to me. Can you help me? If you can, how?
GEN6675 (Scope of Support)
Yes! You can help.
PR580 (Contract Buyout)
Send EHH160 the customer!
I would like to stream the Select package on the STVA on my Roku only with no cable boxes. Can I do this?
Please answer yes/no and if no, why?
No.
Traditional TV Packages (with the exceptions of: Choice 15, Essentials, Lifestyle, and Stream) require at least 1 cable box or Apple TV device in the home.
PR138 (Spectrum TV Product Details)
What is included in TV Gold and how much is the package?
TV Silver, Starz, Starz Encore, TMC (The Movie Channel,) and Digital Tier 2
$50 per month ($30 for Silver plus $20 for Gold)
GEN3384 (Standard Rate Chart for SPP and SPP 2.0)
How much is WiFi and can customers avoid paying for it?
$5 for the service. (Router Rental)
Free for Gig!
Customers can avoid it by purchasing and using their own router, BUT, we do advise using Spectrum equipment so that we can assist better if service issues occur.
GEN3384 (Standard Rate Chart for SPP and SPP 2.0)
List the Co-Pilot article that helps us compare streaming packages.
GEN8117 (Streaming TV Package Comparison)
also accepted:
PR138 (Spectrum TV Product Details)
I would like to downgrade my internet and remove TV Essentials. Can you help me?
GEN6675 (Scope of Support)
Warm Transfer to Account Specialist. (Retention)
I have TV and Internet together. What is my bundle discount?
GEN3384 (Standard Rate Chart for SPP and SPP 2.0)
$6.00 off the Internet.
Can I add TV Silver or Gold on to TV Choice?
No.
TV Silver/Gold requires TV Select, Mi Plan Latino, or Lifestyle.
GEN3384 (Standard Rate Chart for SPP and SPP 2.0)
I want to upgrade from Internet Ultra to Internet Gig. How much will it cost me to activate the service?
*The customer's modem DOES meet Gig requirements.
$0.00!
Customer's that do not need an equipment swap are not charged an activation fee for the upgrade to Gig!
PR131 (Spectrum Internet Product Details)
If they need a new modem it will be $19.99 to activate the new equipment.
There is a payment restriction on my account, apparently I can't pay with my bank account. How long is this going to last?
HOW3822
Restrictions are automatically removed after 6 months.
I just picked up my new equipment from the store and just need help activating it. Can you help me?
GEN6675 (Scope of Support)
Transfer to Self Install
I have the Choice package and would like to add the Sports Pack. Can I do this?
Please answer yes/no and if no, why?
PR138 (Spectrum TV Product Details)
Sports Pack is only available to the following:
Spectrum TV Silver/Gold
Spectrum TV Select
Spectrum TV Lifestyle
Spectrum TV Mi Plan Latino
Spectrm TV Mi Plan Latino Plus
If I go from TV Choice to TV Select, can I get a promotion on my services?
Yes!
OFR190 (Upgrade Offer: Spectrum TV Essentials, Stream, and TV Choice Upgrade to TV Select)
I currently have TV Select and would like to add Internet. Can I get a promotion on my TV for adding Internet?
No.
The customer can receive a promotion on the Internet when they add it but not on TV.
GEN2326 (Residential Sales Offer Index)
Although I am not listed on my mother's account, I do have Power of Attorney (POA) of all of her accounts. I just need to know the balance. Can you help me? If not, who can?
Yes. General callers can make payments and be provided with the minimum and total amount due to facilitate payments.
GEN4067 (Account Verification & Authentication for Residential Customer Accounts)
I received an email thanking me for signing up for Voice ID but I never authorized this. Can you help me?
HOW6529 (Authenticating Callers with Voice ID)
Warm Transfer to Fraud
List 5 features that are included in all TV packages.
PR138 (Spectrum TV Product Details)
Parental Controls
Spectrum Originals
STVA
Music Choice
On Demand
I have TV gold and I don't watch any of the premium channels. I don't want to lose the other channels I enjoy. Is it possible to keep my normal channels and remove the premiums to save some money?
Yes!
We can remove TV Silver and Gold from the customer's package and add Digital Tier 1 and 2 to keep all standard TV channels and save them money!
TV Gold is $50
Digi 1 and 2 combined is $24
I would like to downgrade to Spectrum Internet Assist from Standard. Can I do this?
No.
The account can not currently have or have had Spectrum Internet service in the last 30 days.
It is also only available to specific customers. (GEN6633 Spectrum Internet Assist (SIA) Eligibility)