Random Randall
I would like to downgrade to Spectrum TV Choice and I currently have the Silver package. Can I do this?
SPP 3.0
Yes.
In SPP 3.0 you can switch TV Silver over to TV Choice.
GEN8638 Spectrum Residential Sales Offer
SPP 2.0
No.
The account must not currently have or have had Spectrum TV service within the past 30 days in order to qualify for TV Choice.
I am having internet issues. I have tried resetting the modem and router and still no dice. Can you help me?
GEN6675
Transfer to Internet Repair
Name 3 channels listed in Sports View
PR727 (Spectrum TV Product Details)
ACC
BeIN en Espanol
BeIN Sports
ESPN College Extra
ESPN News
Fox Sports 2
Golf
Mav TV
MLB Network
MLB Strike Zone
NBA TV
NFL Network
NFL Redzone
NHL Network
Olympic Channel
Outdoor
Tennis Channel
The Cowboy Channel
TVG
Willow
What is included in Spectrum Basic and how much does it cost?
PR727 & GEN8606
Locals, Music Choice Channels, Public Education and Government Channels
$9.99+$21.00 Broadcast TV Surcharge
What speeds of internet do we offer?
SIA: 30mbps download X 4 Upload
Internet 100: 100mbps download X 5 Upload
Standard: Up to 200mbps download X 10 Upload
Ultra: Up to 400mbps download X 20 Upload
Gig: 1000mbps download X 35 Upload
PR131 (Spectrum Internet Product Details and GEN8606 SPP 3.0 Landing Page)
I currently have standard internet. Can I get a promotion for adding Select?
Please answer yes/no. Also provide the promotional price if applicable and the Co-Pilot article.
SPP 3.0
No, You would get a promotion for the added line of business however the Internet cost would remain.
SPP8638 SPP 3.0 Residential Sales Offer Index
SPP 2.0/ East Coast
Gen 2326
Yes. $89.98* (44.99 Spectrum TV Select + $44.99 Spectrum Internet)
*Wi-Fi not included
I already have my services set up, I just need the Contract Buyout information sent to me. Can you help me? If you can, how?
GEN6675 (Scope of Support)
Yes! You can help.
PR580 (Contract Buyout)
Send EHH160 the customer!
I would like to stream the Select package on the STVA on my Roku only with no cable boxes. Can I do this?
Please answer yes/no and if no, why?
SPP 3.0
Yes you can make that change in SPP 3.0.
GEN3927 Spectrum TV: Equipment Rules for SPP 2.0 and SPP 3.0
SPP 2.0
No.
Traditional TV Packages (with the exceptions of: Choice 15, Essentials, Lifestyle, and Stream) require at least 1 cable box or Apple TV device in the home.
PR138 (Spectrum TV Product Details)
What are 5 channels included in Entertainment View and how much does it cost?
PR727
Entertainment View-> $12.00
American Heroes
Cooking Channel
GSN
LMN
Nick Jr.
How much is WiFi and can customers avoid paying for it?
$5 for the service. (Router Rental)
Free for Gig!
Customers can avoid it by purchasing and using their own router, BUT, we do advise using Spectrum equipment so that we can assist better if service issues occur.
GEN3384 (Standard Rate Chart for SPP and SPP 2.0)
List the Co-Pilot article that helps us Transfer calls manually when the app bar is down.
HOW5035- Transfer Matrix
I would like to downgrade my internet and remove TV Essentials. Can you help me?
GEN6675 (Scope of Support)
Warm Transfer to Account Specialist. (Retention)
I have TV and Internet together. What is my bundle discount?
SPP 3.0
There would not be a bundle discount in SPP 3.0
GEN8606 SPP 3.0 Landing page
SPP 2.0
GEN3384 (Standard Rate Chart for SPP and SPP 2.0)
$6.00 off the Internet.
How many Regional Sports Networks (RSN) can a customer have in their TV Choice 15 Package?
PR727
Customer can only choose one RSN per account with Spectrum TV Choice.
I want to upgrade from Internet Ultra to Internet Gig. How much will it cost me to activate the service?
*The customer's modem DOES meet Gig requirements.
$0.00!
Customer's that do not need an equipment swap are not charged an activation fee for the upgrade to Gig!
PR131 (Spectrum Internet Product Details)
If they need a new modem it will be $19.99 to activate the new equipment.
There is a payment restriction on my account, apparently I can't pay with my bank account. How long is this going to last?
HOW3822
Restrictions are automatically removed after 6 months.
I just picked up my new equipment from the store and just need help activating it. Can you help me?
GEN6675 (Scope of Support)
Transfer to Self Install
I have the Choice package and would like to add the Sports View. Can I do this?
Please answer yes/no and if no, why?
SPP 3.0
Yes you can do this.
PR727 Spectrum Product Details 3.0
SPP 2.0
PR138 (Spectrum TV Product Details)
Sports Pack is only available to the following:
Spectrum TV Silver/Gold
Spectrum TV Select
Spectrum TV Lifestyle
Spectrum TV Mi Plan Latino
Spectrm TV Mi Plan Latino Plus
If I go from TV Choice to TV Select, can I get a promotion on my services?
SPP 3.0
Yes!
GEN8638 Residential Sales Offer Index
SPP 2.0
Yes!
OFR190 (Upgrade Offer: Spectrum TV Essentials, Stream, and TV Choice Upgrade to TV Select)
I currently have TV Select and would like to add Internet. Can I get a promotion on my TV for adding Internet?
SPP 3.0
No. The customer would receive a promotion on their line of business that they were adding.
GEN8638 Residential Sales Offer Index
SPP 2.0
No.
The customer can receive a promotion on the Internet when they add it but not on TV.
GEN2326 (Residential Sales Offer Index)
Although I am not listed on my mother's account, I do have Power of Attorney (POA) of all of her accounts. I just need to know the balance. Can you help me? If not, who can?
Yes. General callers can make payments and be provided with the minimum and total amount due to facilitate payments.
GEN4067 (Account Verification & Authentication for Residential Customer Accounts)
I received an email thanking me for signing up for Voice ID but I never authorized this. Can you help me?
HOW6529 (Authenticating Callers with Voice ID)
List 5 features that are included in all TV packages.
PR138 (Spectrum TV Product Details)
PR727 (Spectrum 3.0)
Parental Controls
Spectrum Originals
STVA
Music Choice
On Demand
I have TV gold and I don't watch any of the premium channels. I don't want to lose the other channels I enjoy. Is it possible to keep my normal channels and remove the premiums to save some money?
Yes!
SPP 3.0
We can utilize the Entertainment View to maintain the channels that you enjoy and we can remove the premium channels.
Entertainment View is $12.00
SPP 2.0
We can remove TV Silver and Gold from the customer's package and add Digital Tier 1 and 2 to keep all standard TV channels and save them money!
TV Gold is $50
Digi 1 and 2 combined is $24
I would like to downgrade to Spectrum Internet Assist from Standard. Can I do this?
No.
The account can not currently have or have had Spectrum Internet service in the last 30 days.
It is also only available to specific customers. (GEN6633 Spectrum Internet Assist (SIA) Eligibility)