Communication Basics
This is the most important part of in-person communication.
What is Body Language?
Private reservations made on behalf of residents are created under this tab in Yardi?
What are amenities?
Our brand promise.
What is Expect More at Home?
What is the largest unit type at The Maple?
What is a 4 bedroom?
Ken's dog is this breed.
What is a Husky?
This is the Resident-facing platform for communications.
What is Rent Cafe?
Communications created by concierge to alert Management of situations that occurred during shift?
Name of the tool we use to survey our residents.
What is 4?
Abraham works at this building in New York.
What is The Set?
How you say something is more important than what you are saying is an example of this.
What is your Tone of Voice?
Who is the Management team?
This is the survey the residents can expect to receive at the 6 month mark of their lease.
What is the Resident Experience Survey?
The length of the heated resident pool is this.
What is 25 meters?
This is Gina's favorite baseball team.
Who are The New York Yankees?
Focusing on, and validating the emotions behind the words is an example of this.
What is Acknowledging?
This is the most important detail to enter into Yardi when recording a service request on behalf of a resident?
What is permission to enter?
A major responsibility of our team is to own this, when dealing with a resident situation.
What is The Solution?
Our first residents are scheduled to move in on this date- hopefully the power is on by then!
What is June 20th?
He was the Director of BtR for Related Argent's first luxury BtR building, Author King's Cross.
Who is Michael Herrington?
Understanding and sharing the feelings of the customer is the definition of this.
What is Empathy?
What are packages?
We want to utilize this when speaking to a resident- that is, to understand how they are reacting to what we are saying.
What is Emotional Intelligence or Priosys?
The private garden amenity space can be reserved by residents is named this.
What is The Grove?
Abraham has been a concierge with Related for this many years.
What is 24 years?