Communication Basics
This is the least important part of in-person communication.
What are Words?
Family and friends of residents are registered as this in Yardi
What are Guests?
What is the name of the tool we use to survey Residents and measure the customer experience
What is Qualtrics?
This train station is accessible within 15 minutes of The Maple
What is King’s Cross St. Pancras?
Maggie's first role with Related Argent was this?
What is Facilities Manager?
Residents access Rent Cafe using this information
What is their email address?
Concierge are not responsible to enter these into Yardi
What are packages?
This does not necessarily equal good customer service
What is agreeing?
The Maple sits within Brent Cross Town which has this number of acres of parkland
What is 50?
Before working at The Set, Abraham worked at this NYC building
What is The Sierra?
How you say something is more important than what you are saying is an example of this.
What is your Tone of Voice?
Communications created by concierge to alert Management of situations that occurred during shift?
What are incident reports?
This is the service commitment created by Michael Herrington for Related Argent
What is "Whatever it takes"?
The Outdoor terrace at The Maple is located on this floor
What is the 8th Floor?
Gina does not like flying with this colleague
Who is Ken?
Understanding and sharing the feelings of the customer is the definition of this.
What is Empathy?
The name of the Yardi instance that the Maintenance team utilizes
What is Maintenance IQ?
Even when you know you are right, you should focus on this
What is The Solution?
This is the name of the co-working space at The Maple
What is the Nook?
She is the Leasing Manager for The Maple and Author?
Who is Sakina Murtaza?
This pleasant gesture can be seen in person and even heard over the phone
What is a smile?
Someone who comes to the building to provide a service is registered as this in Yardi
What is a visitor?
We never quote these two words when addressing a resident issue
What is policy and procedure?
This is the cost of a monthly car parking space
What is 200 a month?
She is the new BtR Director for Related Argent
Who is Leslie Roberts?